Gilana Fordyce
Summary
Enthusiastic Client Care Coordinator eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel in the healthcare industry. Dedicated to monitoring the completion of patient assessments and supporting the development of comprehensive care plans. Collaborates with an interdisciplinary team to monitor the progress and adjust plans to achieve target results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Manager
CSS Healthcare Services
Jonesboro, GA
01.2020 - Current
- Assist the Human Resource Department with hiring and training of newly hired CNAs and LPNs
- Maintain scheduling and staffing of LPNs to provide care for elderly clients served
- Scheduled Supervisory visits, Client Intakes, and RN Assessments for new potential clients
- Organized supervisory visit forms, client intake assessments, client care plans, and LPN Schedules into files
- Hire CNAs to work with seniors under county-wide contract
- Managed number of clients served under county wide contract
- Communicated with case managers and CNAs through emails and Phone calls
- Followed up with clients by conducting weekly client care monitoring phone calls to ensure satisfaction with services receive
- Responsible for onboarding new clients, and off boarding those who no longer require services.
Healthcare Administration Intern
Lake City Nursing and Rehab
Morrow, GA
08.2019 - 11.2019
- Worked with Medical Records Department to organize resident charts into files
- Disseminated information to correct department, individual, or outside location
- Worked with Dietary department to ensure rules and regulations are followed according to Dietary Guidelines
- Entered patient charts and documentation into various company software systems
- Worked on projects assigned by Executive Director
- Communicated with residents, ensuring their satisfaction with services received.
HR and Compliance Coordinator
CSS Healthcare Services
Morrow, GA
- Completed background and reference checks to facilitate hiring onboarding of employees
- Coordinated and conducted new hire pre-interviews
- Maintained human resources information system and ensure employee files are up to date
- Completed employee employment verifications and unemployment paperwork prior to hire or termination
- Used various HR Functions such as E- Verify, Relias online training, and DocuSign
- Input internal employee weekly hours into payroll system and emailed report to management.
Education
Masters - Healthcare Administration
Clayton State University
Bachelor of Arts - Liberal Studies
Clayton State University
Henry School Diploma -
Henry County High
DHA -
Capella University
Skills
- Ability to learn fast
- Multitask
- Be detailed oriented
- Use computer applications such as Microsoft PowerPoint
- Microsoft word and Excel
- Communicate effectively with clients
- Healthcare professionals
- Other team members
- Strong organizational skills
- Ability to manage priorities
- Maintain composure when priorities change
- Hiring and Supervising CNAs and LPNs
Certification
- CPR/ First Aide/AED
- Medical Terminology
- Electronic Health Records
Timeline
Client Service Manager
CSS Healthcare Services
01.2020 - Current
Healthcare Administration Intern
Lake City Nursing and Rehab
08.2019 - 11.2019
HR and Compliance Coordinator
CSS Healthcare Services
Masters - Healthcare Administration
Clayton State University
Bachelor of Arts - Liberal Studies
Clayton State University
Henry School Diploma -
Henry County High
DHA -
Capella University
- CPR/ First Aide/AED
- Medical Terminology
- Electronic Health Records
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