Gilbert Alcala
Covina,CA
Summary
Goal-oriented manager with distinguished experience in Automotive and Healthcare industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Business Development
HealthChoices Of California
03.2006 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Negotiated, prepared, and signed contracts with clients.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
General Sales Manager
Glendora Hyundai
05.2002 - 02.2006
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Automotive Finance Manager
Sonic Automotive Group
02.1997 - 04.2002
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Education
Bachelor of Arts - Business Administration And Management
University of Phoenix
Diamond Bar, CAHigh School Diploma -
Pasadena High School
Pasadena, CASkills
- Contract Negotiation Expertise
- Pipeline Development
- Revenue and Profit Maximization
- Account and Territory Management
- Business Development and Planning
- Sales Training
- Vendor Management
- Team Leadership
Certification
- California Insurance License
- National Health Underwriters
- NADA Sales Mastery
Languages
Spanish
Native or Bilingual
Timeline
Director of Business Development
HealthChoices Of California
03.2006 - Current
General Sales Manager
Glendora Hyundai
05.2002 - 02.2006
Automotive Finance Manager
Sonic Automotive Group
02.1997 - 04.2002
Bachelor of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Pasadena High School
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