Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Generic
Gilbert Baker

Gilbert Baker

Woodland Hills,CA

Summary

Driven leader and problem-solver with extensive digital platform knowledge dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Head of Revenue Operations

Orfium
Malibu, CA
01.2022 - 01.2024
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Led cross-functional domestic and international teams to achieve company goals, fostering collaboration and communication.
  • Reduced operational costs through effective budget management and cost-saving strategies.
  • Implemented data-driven decision-making processes, leveraging analytics from Tableau dashboards to optimize operations and increase profitability.
  • Facilitated change management efforts, guiding teams through periods of transition and growth.
  • Collaborated with executive leadership within Operations, Finance, Business Development, Marketing, and Product on strategic planning initiatives to drive business growth.
  • Automated manual processes using technology solutions such as Google AppSheet, increasing accuracy and efficiency within operations.
  • Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
  • Evaluated emerging market trends including AI's impact on the digital rights landscape to inform strategic decisions affecting the organization’s future direction.
  • Implemented business strategies, increasing revenue, reducing operational inefficiencies, and effectively targeting new markets.

Operations Manager

Orfium
Malibu, CA
10.2020 - 01.2022
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation, implementation of project management technologies, and team management.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.

Business Operations Specialist

The Merchant Solutions
Woodland Hills, CA
07.2020 - 10.2020
  • Optimized workflow efficiency by analyzing current processes and identifying areas for improvement.
  • Enhanced team productivity, setting clear expectations, and providing ongoing feedback and support.
  • Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
  • Boosted customer satisfaction by improving communication channels between departments and resolving issues promptly.
  • Conducted risk assessments to identify potential operational threats or vulnerabilities, implementing preventive measures accordingly.
  • Analyzed sales data to identify trends, patterns, or discrepancies that could impact overall business performance and took corrective action when necessary.
  • Provided ongoing training, support, and mentorship to team members, empowering them to achieve their full potential in their respective roles.

Staffing Consultant

AppleOne Employment Services
Woodland Hills, CA
06.2018 - 07.2020
  • Enhanced client satisfaction by providing personalized staffing solutions tailored to their specific needs.
  • Developed strong relationships with clients and candidates, fostering long-term partnerships and repeat business.
  • Sourced top talent through various channels, including job boards, social media, networking events, and referrals.
  • Conducted thorough candidate screenings and interviews to assess skills, experience, and cultural fit for client organizations.
  • Managed a diverse portfolio of clients across multiple industries, ensuring timely delivery of qualified candidates for open positions.
  • Supported internal team development by sharing expertise in specialized recruitment strategies and techniques.

Escrow Officer

Williston Financial Group Lender Services Division
Westlake Village, CA
10.2016 - 05.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
  • Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
  • Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
  • Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
  • Reduced turnaround time in processing final documents by efficiently coordinating with title companies, attorneys, and other stakeholders.
  • Assisted in training new employees on company policies, procedures, and software systems (AtClose) used in the escrow process.

Executive Assistant

MTN Consultants Inc.
Woodland Hills, CA
07.2014 - 07.2016
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.

Education

Bachelor of Science - Business Management

California State University - Northridge
Northridge, CA
05.2014

Skills

  • Operational Excellence
  • Performance Measurement
  • Revenue Generation & Forecasting
  • Budget Management
  • Strategic Planning
  • Team Leadership
  • Project Management
  • Process Improvement

Accomplishments

  • Increased average monthly revenue generated per Music Copyright Specialist by 20+% YoY (2022-2023) by defining performance KPI's, setting dynamic monthly performance targets, and implementing a performance management dashboard in Tableau for the company's Team Leads.
  • Successfully transitioned a segment of Orfium's RevOps Unit from the US to GR, reducing operational costs by 30+% while increasing YoY (2022-2023) net revenue by 15+%.
  • Spearheaded Orfium Japan's business development efforts by serving as the CEO's key RevOps stakeholder and tactfully implementing proven marketing and business development strategies, which led to Orfium Japan closing deals with five major Japanese Record Label clients in 2023.
  • Resolved various issues across multiple product lines including Conflict Management, Claiming and Usage matching, and Manual Claiming on YouTube by serving as the RevOps key stakeholder in providing Product Domain Leaders with business logic and identifying platform-specific problems resulting in "bugs."
  • Supervised multiple domestic and international teams (GR & JP) of 21 total staff members.

Software

Microsoft Office Suite

Google Workspace

Salesforce

Tableau

MetaBase

Jira

Confluence

Workable

Figma

Miro

ClickUp

Zendesk

Microsoft Office Suite

Microsoft Office Suite

Microsoft Office Suite

Microsoft Office Suite

Microsoft Office Suite

Microsoft Office Suite

Microsoft Office Suite

Microsoft Office Suite

Microsoft Office Suite

Microsoft Office Suite

Microsoft Office Suite

Certification

  • YouTube Music
  • YouTube Rights Management
  • YouTube Asset Monetization
  • Youtube Content Management

Timeline

Head of Revenue Operations

Orfium
01.2022 - 01.2024

Operations Manager

Orfium
10.2020 - 01.2022

Business Operations Specialist

The Merchant Solutions
07.2020 - 10.2020

Staffing Consultant

AppleOne Employment Services
06.2018 - 07.2020

Escrow Officer

Williston Financial Group Lender Services Division
10.2016 - 05.2018

Executive Assistant

MTN Consultants Inc.
07.2014 - 07.2016

Bachelor of Science - Business Management

California State University - Northridge

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Gilbert Baker