Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gilbert Bustamante

Chicago,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

21
21
years of professional experience

Work History

Licensed Master Barber

Wichis Barbershop
02.2016 - Current
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Managed business customer service, responding to requests and concerns promptly.
  • Styled hair according to customer preferences.
  • Monitored inventory and availability of supplies, tools and products to minimize delays.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Managed complex appointment schedule for high-volume client base.
  • Offered clients variety of facial shaving services using both modern and traditional techniques.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

Volunteer

Boys And Girls Club
01.2014 - 10.2017
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Coordinated and managed volunteer activities for community service projects.

Crew Member

Dunkin Dounts
03.2011 - 11.2015
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.

Forklift Operator

Alliance Airlines
04.2002 - 01.2010
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Communicated with floor managers to determine merchandise placement.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.

Education

High School Diploma -

Asociacion Pro Bienestar De La Familia Comeriena
Puerto Rico
05.2008

Skills

  • Client Needs Assessment
  • Outstanding Customer Service
  • Chemical Composition
  • Regulatory Compliance
  • Client Consultations
  • Equipment Maintenance
  • Customer Safety
  • Opening and Closing Procedures
  • Advanced Communication Skills
  • Alternative Therapies

Languages

Spanish
Native or Bilingual

Timeline

Licensed Master Barber

Wichis Barbershop
02.2016 - Current

Volunteer

Boys And Girls Club
01.2014 - 10.2017

Crew Member

Dunkin Dounts
03.2011 - 11.2015

Forklift Operator

Alliance Airlines
04.2002 - 01.2010

High School Diploma -

Asociacion Pro Bienestar De La Familia Comeriena

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Gilbert Bustamante