Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Gilbert Colon

Rosedale,MD

Summary

Experienced Director of Operations skilled in optimizing processes and driving team success. Proven track record in strategic planning and enhancing operational workflows. Effective communicator with a focus on achieving project goals and operational excellence.

Overview

22
22
years of professional experience

Work History

VP of Operations

Equal Opportunity Services
Baltimore, MD
01.2021 - 05.2025
  • Implemented successful business strategies to increase revenue and target new markets.
  • Directed the operations and logistics of a multimillion-dollar business.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Provided leadership and guidance to managers and supervisors.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Developed training programs for new employees as well as existing staff members.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Led recruitment efforts, including job fairs and employment orientations, to attract and retain top talent.
  • Managed payroll and billing processes to ensure timely and accurate financial operations.

Director of Operations

Phoenix Staffing Services
Baltimore , MD
09.2017 - 01.2020
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Prepared detailed reports outlining operational results on a regular basis.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Developed training programs for new employees as well as existing staff members.
  • Managed multiple offices and streamlined daily operations to optimize performance.
  • Handled workers' compensation claims efficiently, maintaining compliance and supporting employee well-being.
  • Led recruitment efforts for new accounts and collaborated with sales representatives to successfully close deals.
  • Organized and oversaw work schedules of departmental managers.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.

Director of Operations

Community Staffing Network
Baltimore, MD
02.2003 - 09.2017
  • Directed recruitment processes, including interviewing and onboarding new hires.
  • Managed payroll, billing, and dispatching operations to ensure seamless daily functions.
  • Oversaw daily operations and assisted in closing deals with new clients.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Oversaw accounts with over 200 employees, implementing GMP training and PPE compliance to meet client standards.
  • Strengthened client partnerships by maintaining effective communication and understanding client needs.
  • Traveled to surrounding states to oversee operational setup and client acquisition processes.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Facilitated meetings with staff to discuss progress toward objectives.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Oversaw bookkeeping activities, maintaining precise and up-to-date financial documentation.

Education

High School Diploma -

North Caroline H.S
Denton, MD
06-1997

Skills

  • Training management
  • Payroll administration and bookkeeping
  • Operations management
  • Office and staff management
  • Procedure implementation
  • Performance evaluation and monitoring
  • Recruitment strategies
  • Customer service and client relations

Languages

Spanish
Professional

References

References available upon request.

Timeline

VP of Operations

Equal Opportunity Services
01.2021 - 05.2025

Director of Operations

Phoenix Staffing Services
09.2017 - 01.2020

Director of Operations

Community Staffing Network
02.2003 - 09.2017

High School Diploma -

North Caroline H.S

Similar Profiles

CREATE PROFILE