Gilbert De Jesus
Wyoming,Mi
Summary
Retail sales professional with 18 years of experience across various roles and locations. Expertise in technology and electronics, consistently delivering exceptional customer service. Committed to advancing within AT&T by enhancing leadership capabilities and offering effective solutions to customers.
Overview
2026
2026
years of professional experience
Work History
In Home Expert
AT&T Mobility
05.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Developed strong rapport with customers and created positive impression of business.
- Cultivate supportive team atmosphere by initiating social activities such as daily challenging games and collaborative huddles.
- Developed strong long lasting business relationships.
Retail Sales Associate
AT&T Mobility
04.2007 - 2016
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Collaborated with team members to meet and exceed monthly sales targets.
- Receiving recognition for excellent customer service skills, contributing to a positive reputation for the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Assistant Store Manager
AT&T Mobility
2008 - 2011
- Assisted in managing daily operations and staff scheduling to ensure optimal store performance.
- Trained new team members on customer service protocols and operational procedures for consistency.
- Implemented inventory control measures, reducing stock discrepancies through regular audits.
- Developed promotional displays to enhance product visibility and drive sales during peak seasons.
- Led team meetings to communicate goals, motivate staff, and align on key performance indicators.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
Retail Sales Associate
Circuit City Stores
1998 - 2007
- Participated in training sessions to stay updated on product knowledge and sales techniques.
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased sales by providing exceptional customer service and product knowledge.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately, ensuring balanced registers at the end of each shift.
- Received recognition for excellent customer service skills, contributing to a positive reputation for the store.
- Recommended complementary purchases to customers, increasing revenue.
Cashier
Walgreens
1997 - 1998
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety compliance.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School diploma - undefined
Bassick
01.1997
Skills
- Microsoft Office proficiency
- Data analysis and reporting
- Teaching and mentoring skills
- Time management and organization
- Retail and electronics experience
Languages
Spanish
Native or Bilingual
Timeline
In Home Expert
AT&T Mobility
05.2016 - Current
Retail Sales Associate
AT&T Mobility
04.2007 - 2016
High School diploma - undefined
Bassick
Assistant Store Manager
AT&T Mobility
2008 - 2011
Retail Sales Associate
Circuit City Stores
1998 - 2007
Cashier
Walgreens
1997 - 1998
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