Summary
Work History
Education
Skills
Timeline
Generic

Gilbert De La Cruz

Los Angeles,CA

Summary

Dynamic Overnight Manager with proven leadership at Smart And Final, enhancing team productivity through effective delegation and training. Skilled in inventory monitoring and conflict resolution, I implemented process improvements that optimized operations and reduced waste, achieving sales targets while fostering a positive work environment. Committed to excellence in customer service and team development.

Work History

Overnight Manager

Smart And Final
  • Supervised overnight operations to ensure compliance with safety and quality standards.
  • Managed inventory levels, conducting regular audits to optimize stock accuracy.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Implemented process improvements that enhanced workflow efficiency during night shifts.
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
  • Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
  • Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Optimized resource allocation for various tasks such as stocking shelves, cashiering duties, cleaning duties using data analysis insights from previous shifts'' performances.
  • Supervised personnel working overnight in Type area to support safe operation and maximize productivity efficiencies.
  • Assisted in achieving sales targets through proactive inventory management and merchandising strategies.
  • Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
  • Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
  • Managed Number employees in delivering smooth, productive night shift operations.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Produce Dept

Sprouts Farmer Market
  • Oversaw daily operations of produce department, ensuring quality standards and freshness of products.
  • Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
  • Trained and mentored team members on best practices for customer service and product handling.
  • Implemented promotional displays to enhance product visibility, driving increased sales within the department.
  • Developed and enforced safety protocols to maintain compliance with health regulations in the department.
  • Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
  • Successfully managed seasonal transitions within the department, offering a diverse range of products yearround.
  • Oversaw daily maintenance tasks such as cleaning, trimming, watering plants, ensuring an appealing shopping environment for customers at all times.
  • Reduced waste and shrinkage by implementing proper inventory management techniques.
  • Enhanced customer satisfaction by providing exceptional product quality and freshness.
  • Maximized use of available space through effective layout planning and product placement strategies in the department area.
  • Collaborated with store management to achieve overall store goals and targets.
  • Fostered a positive work environment, leading to high employee morale and retention.
  • Led team meetings to communicate updates on company policies or initiatives while promoting open dialogue among staff members for continuous improvement.
  • Coached and mentored new team members.
  • Assisted customers with produce questions.
  • Priced produce to achieve margin and sales goals.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Planned attractive produce displays, using color and texture to enhance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Selected items for specials and marked down items to reduce losses.

Produce Clerk

Superior Grocers
  • Assisted customers with produce selection and provided knowledgeable recommendations.
  • Maintained cleanliness and organization of produce displays to enhance product visibility.
  • Monitored inventory levels and reported discrepancies to ensure stock availability.
  • Operated equipment such as scales and cutting tools for efficient product handling.
  • Collaborated with team members to optimize workflow during peak hours.
  • Implemented best practices for food safety and quality standards in produce department.
  • Received, inspected, and stored deliveries to maintain freshness of products.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Inspected produce to update and adjust pricing information.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Provided feedback from customer interactions to management, helping to shape future stock selections and promotions.

Deli Clerk

Vons Grocery Store
  • Prepared deli products according to quality standards and customer specifications.
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Maintained cleanliness and organization of deli display cases and workstations.
  • Operated slicing equipment safely, ensuring efficient food preparation processes.
  • Collaborated with team members to manage inventory levels and restock supplies promptly.
  • Provided training support to new staff on deli operations and safety protocols.
  • Resolved customer inquiries and concerns effectively, fostering positive relationships within the store environment.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Monitored inventory levels to order new supplies and maintain consistent stock.

Liquor Dept

Albertsons
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

Closing Manager

Fresh and Easy
  • Led closing operations to ensure timely and accurate store reconciliations.
  • Managed team performance, fostering a collaborative and efficient work environment.
  • Implemented process improvements that enhanced inventory accuracy and reduced discrepancies.
  • Trained staff on closing procedures, promoting adherence to company standards and protocols.
  • Coordinated with cross-functional teams to optimize workflow and achieve operational goals.
  • Developed training materials for new hires, streamlining onboarding processes for closing staff.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
  • Collaborated with other department managers to address any operational issues, working together to find effective solutions.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
  • Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
  • Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
  • Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
  • Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
  • Enhanced communication and partnership between staff and vendors.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

GM Clerk

Ralphs
  • Processed customer transactions efficiently at checkout stations.
  • Assisted in stocking shelves and maintaining product displays.
  • Maintained accurate inventory records using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and concerns.
  • Performed regular inventory audits to ensure accurate counts were maintained throughout the year.
  • Maintained a clean and safe shopping environment, ensuring compliance with company standards and regulations.
  • Conducted regular price checks, ensuring accuracy for customer convenience and satisfaction.
  • Assisted customers in locating desired items, resulting in increased sales and repeat business.
  • Streamlined inventory management with consistent organization and restocking of shelves.
  • Assisted in unloading shipments upon arrival, organizing products according to store layout guidelines for easy access during restocking efforts.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.

Overnight Stocker

Walmart
  • Stocked shelves accurately and efficiently to maintain inventory levels.
  • Operated pallet jack to transport merchandise within the store.
  • Assisted in organizing backroom storage for optimal space utilization.
  • Ensured compliance with safety protocols during stocking procedures.
  • Monitored product expiration dates and removed outdated items from shelves.
  • Provided support in maintaining cleanliness of stock areas and sales floor.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
  • Increased employee productivity with clear communication of expectations and priorities during overnight shifts.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Safely and securely loaded items to prevent damage during transport.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Greeted store customers and discussed needs.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Greeted customers and directed to requested products.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Truck Receiver

99 Cent Stores
  • Received and inspected incoming shipments for quality and accuracy
  • Organized stock in designated storage areas to optimize inventory management
  • Operated pallet jacks and forklifts to transport merchandise efficiently
  • Collaborated with team members to maintain a clean and safe work environment
  • Assisted in conducting regular inventory counts to ensure stock levels remained accurate
  • Kept work areas clean, safe, and organized.
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Restocked products and rotated items according to standard procedures.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Improved communication with suppliers, resulting in better coordination of incoming shipments.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Paint Dept

The Home Depot
  • Supervised overnight operations to ensure compliance with safety and quality standards.
  • Managed inventory levels, conducting regular audits to optimize stock accuracy.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Implemented process improvements that enhanced workflow efficiency during night shifts.
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
  • Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
  • Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Optimized resource allocation for various tasks such as stocking shelves, cashiering duties, cleaning duties using data analysis insights from previous shifts'' performances.
  • Supervised personnel working overnight in Type area to support safe operation and maximize productivity efficiencies.
  • Assisted in achieving sales targets through proactive inventory management and merchandising strategies.
  • Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
  • Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
  • Managed Number employees in delivering smooth, productive night shift operations.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma - General Education

John Muir Charter School
Venice, CA
06.2010

Skills

  • Motivational skills
  • Employee relations
  • Policy enforcement
  • Sales strategies
  • Strong leadership
  • Customer service
  • People management
  • Guest assistance
  • Conflict resolution
  • Complaint handling
  • Inventory monitoring
  • Bank deposit preparation
  • Staffing management
  • Multi-department management
  • Shelf restocking
  • Staff training experience
  • Team performance monitoring
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Multitasking Abilities
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Team building
  • Task prioritization
  • Self motivation
  • Employee training
  • Goal setting
  • Professionalism
  • Staff management
  • Employee coaching and mentoring
  • Written communication

Timeline

Overnight Manager

Smart And Final

Produce Dept

Sprouts Farmer Market

Produce Clerk

Superior Grocers

Deli Clerk

Vons Grocery Store

Liquor Dept

Albertsons

Closing Manager

Fresh and Easy

GM Clerk

Ralphs

Overnight Stocker

Walmart

Truck Receiver

99 Cent Stores

Paint Dept

The Home Depot

High School Diploma - General Education

John Muir Charter School

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