Summary
Overview
Work History
Skills
Certification
Accomplishments
References
Timeline
Generic

Gilbert Duran

Brea,CA

Summary

Proven Loan Officer with great energy who provides excellent customer service throughout the loan origination process. I can bring value through my communication skills, leadership abilities, and detail oriented mindset. I have over 33 years in customer service/sales with a proven track record in the mortgage industry. Dependable Loan Officer possessing in-depth knowledge of direct and indirect lending products, finance concepts and Point, Arive, and Encompass software. Offering[20 years of experience evaluating, recommending and authorizing approval of Conventional, VA, FHA, DSCR, and NON-QM loans. Trustworthy professional with expertise in prospecting, closing and maintaining client relationships.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Loan Officer

E Mortgage Capital, Inc.
Irvine, CA
10.2022 - Current
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Provided customer service support throughout the entire process from application through closing.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.

Senior Loan Officer

America's MoneyLine
Aliso Viejo, CA
11.2020 - 10.2021
  • Provided guidance to customers regarding loan products, eligibility requirements, application processes, documentation requirements.
  • Maintained strong knowledge base of lending regulations, best practices and industry trends.
  • Developed relationships with prospective borrowers through cold-calling activities and referrals from other sources.
  • Evaluated all relevant documents associated with each loan application prior to submission for approval.
  • Ensured accuracy of all data entered into the bank's database system related to loan origination activities.
  • Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.

Senior Loan Officer

Pacific Home Loans (Rebranded November 2020 to AML)
Irvine, CA
01.2014 - 10.2020
  • Identified cross-sell opportunities with existing customers as well as prospects during client meetings.
  • Responded promptly and accurately to inquiries from customers regarding their accounts and services offered by the bank.
  • Conducted periodic reviews of existing loans to ensure compliance with established policies and procedures.
  • Analyzed financial information provided by clients to determine repayment ability and appropriate loan amount.
  • Performed ongoing analysis of customer needs in order to develop tailored solutions that meet their objectives.
  • Outperformed company average in achieving loan processing turnaround time of 15 days or less.
  • Collaborated with internal teams such as underwriting, legal, operations and marketing in order to ensure timely completion of loan transactions according to established standards and procedures.

Skills

  • Sales Expertise
  • Excellent Communicator
  • Customer Service-Focused
  • Mortgage Lending
  • Application Preparation
  • Problem-Solving Capabilities
  • Regulatory Compliance Understanding
  • Credit Analysis
  • Safe Act of 2008 Certification
  • Reliable

Certification

SAFE Mortgage Licensing Act of 2008 Certified in the following states of California, Arizona, Florida, Maryland, Nevada, New Mexico, Oregon, Tennessee, Texas, North Carolina, South Carolina, and Virginia.

Accomplishments

  • 2004 Sales Summit Award recipient with Countrywide Full Spectrum Lending
  • 2019 & 2020 Being Top 1% in production with UWM

References

References available upon request.

Timeline

Loan Officer

E Mortgage Capital, Inc.
10.2022 - Current

Senior Loan Officer

America's MoneyLine
11.2020 - 10.2021

Senior Loan Officer

Pacific Home Loans (Rebranded November 2020 to AML)
01.2014 - 10.2020

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Gilbert Duran