Gilbert Duran

• Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
• Building Social Media presence to attract new business
• Submitted loan applications to the underwriter for verification and recommendations.

- Educated customers on loan products and credit options for informed decision-making.
- Delivered high-level customer service throughout the loan process.
- Reviewed loan agreements for completeness and accuracy.
- Provided support from application to closing, approving loans within limits or referring as needed.
- Executed the loan origination process, including ordering necessary reports.
- Addressed customer inquiries regarding rates, products, and application status to ensure quality service.

• Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.

• I offered comprehensive assistance to customers by explaining various loan products in detail. This included outlining eligibility requirements, guiding them through the application process step-by-step, and specifying the necessary documentation needed for a successful closing
• Maintain a strong understanding of lending regulations and industry trends while building relationships with potential borrowers through cold calling and referrals.
• I reviewed all documents for each loan application before submission for approval.
• I maintained precision in the bank's loan origination database while assisting first-time borrowers, self-employed individuals, and those with credit challenges. It's rewarding to help clients achieve their financial dreams!
• Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
• Managed approximately 30 incoming calls, emails and faxes per day from customers and business partners

• Identified opportunities to cross-sell products and services to both existing customers and prospective clients during meetings.
• Managed a diverse portfolio of loans while maintaining low default rates through careful risk assessment and proactive borrower support.
• Responded quickly and accurately to customer inquiries about their accounts and the bank's services.
• Conducted regular reviews of existing loans to ensure compliance with established policies and procedures. Analyzed clients' financial information to assess repayment capability and determine appropriate loan amounts.
• Conducted continuous analysis of customer needs to create customized solutions that align with their goals..
• Achieved a loan processing turnaround time of 15 days or less, exceeding the company average..
• Collaborated with underwriting, legal, operations, and marketing teams to ensure timely loan transaction completion according to established standards..