Gilbert Garcia
Jim Burke Ford
16
years of professional experience
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Work History
Service Advisor
2 Years 4 Months- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Coordinated vehicle service appointments, ensuring optimal scheduling and resource allocation.
- Provided detailed explanations of repair processes and recommendations to customers.
- Assisted in resolving customer inquiries and complaints, maintaining a positive dealership image.
- Collaborated with technicians to ensure accurate diagnosis and timely completion of services.
- Educated customers on maintenance plans and promotions to improve service uptake.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
4 Years 2 Months- Guided customers through automotive repair and maintenance procedures, ensuring clear understanding and satisfaction.
- Advised customers on service costs, providing transparent information on options available.
- Scheduled service appointments efficiently, optimizing workflow and ensuring timely completion.
- Greeted customers warmly, creating a welcoming environment and fostering positive interactions.
- Recommended additional services based on customer needs and vehicle requirements, driving upsells and revenue.
- Recommended additional services based on customer needs and vehicle requirements, enhancing customer satisfaction and increasing sales.
- Achieved high Customer Satisfaction Index (CSI) score, demonstrating commitment to service excellence.
- Assumed additional responsibilities, demonstrating flexibility and commitment to team success.
Master Technician/Smog Technician
9 Years 5 Months- Diagnosed malfunctions and performed necessary repairs with precision and efficiency.
- Coordinated with parts department to ensure timely procurement of required parts.
- Communicated promptly with service advisors regarding additional work needs or unforeseen repairs.
- Communicated with service advisors regarding additional work needs or unforeseen repairs to maintain workflow.
- Documented repair activities and recommendations on repair orders to provide clear records for future reference.
- Stayed informed about manufacturer technical bulletins and participated in relevant training programs.
- Supervised apprentice technicians and ensured compliance with dealership procedures and regulations.
- Adhered to federal, state, and local regulations, including hazardous waste disposal and OSHA guidelines.
- Operated tools and equipment safely, reporting any safety concerns promptly to management.
- Maintained a clean and organized shop area to facilitate efficient operations.
- Accountable for dealership-owned tools and manuals, ensuring proper storage and condition maintenance.
- Conducted road tests and reported machinery defects or malfunctions to supervisors.
Education
Associate of Science - Automotive Technology
Skills
Vehicle diagnostics
Emissions testing
Maintenance procedures
Automotive knowledge
Service explanation
Service coordination
Data management
Attention to detail
Problem-solving
Communication skills
Customer engagement
Customer satisfaction
Continuous learning
Organization
Customer satisfaction
Timeline
Service Advisor
Jim Burke Ford
04.2024 - CurrentRead More
Service Advisor
Bakersfield Hyundai
01.2020 - 03.2024Read More
Master Technician/Smog Technician
Bakersfield Hyundai
08.2010 - 01.2020Read More
Wyotech
Associate of Science from Automotive Technology
Read More