Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Work Preference
Work Availability
Software
Interests
Timeline
Generic

Gilbert Gil

Chula Vista,CA

Summary

Detail-oriented professional with exceptional customer service skills and a pleasant demeanor. Proven ability to resolve issues and ensure guest satisfaction in fast-paced environments. Seeking a new opportunity to utilize my skills and contribute to a great company.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Guest Services Associate

PeopleReady
San Diego, CA
07.2024 - 07.2024
  • Greeted guests in a friendly and professional manner.
  • Ensured compliance with safety regulations and company policies.
  • Provided support during peak hours in order to maintain excellent customer service standards.
  • Collaborated with other departments to ensure the highest quality of service was provided to guests.

Assitant Coordinator Parking Cashiers

22nd District Aggricultural Association
San Diego, CA
06.2024 - 07.2024
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Organized team events to promote a positive work environment.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

Event Security Guard

Contemporary Services Coorperation
San Diego, CA
02.2023 - 11.2023
  • Communicated regularly with event coordinators regarding security needs and concerns.
  • Responded quickly and calmly to any emergencies that arose during an event.
  • Enforced rules and regulations within the facility as set forth by local authorities or management personnel.
  • Issued visitor passes as needed, while verifying identity through appropriate documents such as IDs or tickets.
  • Coordinated with law enforcement officials when necessary for additional support during large-scale events.
  • Assisted in emergency evacuations when necessary.
  • Provided guidance on crowd control management during events.
  • Operated metal detectors to screen visitors prior to entry into the event venue.
  • Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
  • Informed patrons about safety policies, procedures, and protocol for attending events.
  • Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
  • Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
  • Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Patrolled crowds during events to preserve order and promote security.
  • Identified suspicious activity to determine appropriate response.

Guest Services Associate

San Diecon Convention Center
San Diego
07.2023 - 07.2023
  • Greeted guests in a friendly and professional manner.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with other departments to ensure the highest quality of service was provided to guests.
  • Provided support during peak hours in order to maintain excellent customer service standards.
  • Resolved guest complaints in a timely and efficient manner.
  • Provided details and directions for area attractions.
  • Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
  • Provided guests with positive experience and professional impression.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.

Disability Evaluation Services Administrator III

California Department of Social Services
San Diego, CA
01.2019 - 07.2022
  • Created and maintained filing systems for records, documents, and correspondence.
  • Updated employee records such as vacation leave requests, overtime hours worked.
  • Ensured compliance with local laws pertaining to safety regulations within the workplace.
  • Assisted in preparing presentations, reports, agendas, minutes of meetings, and other documents as needed.
  • Organized meetings and conference calls with internal and external stakeholders.
  • Handled customer inquiries regarding account balances, payments, returns. via telephone or email promptly and professionally.
  • Developed accurate financial statements and reports on a monthly basis using QuickBooks software program.
  • Resolved customer complaints quickly and effectively while maintaining good customer relations at all times.
  • Provided administrative support to the Branch Manager and other staff members.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Created financial management mechanisms to minimize financial risk to business.

Disability Evaluation Services Administraor II

California Department of Social Services
San Diego, CA
01.2014 - 12.2018
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Ensured compliance with applicable laws and regulations related to operations.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Planned and coordinated logistics for large-scale events or conferences.
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Implemented systems for tracking operational performance metrics.
  • Monitored operational budgets, reducing costs through strategic planning and optimization.
  • Analyzed operational data to identify trends, making data-driven decisions to improve performance.
  • Managed team of 8 Supervisors, conducting performance evaluations and facilitating professional development.
  • Facilitated cross-departmental collaboration, improving communication and efficiency across the organization.
  • Prepared and presented reports on operational performance to executive leadership and board members.
  • Led process improvement initiatives, resultingin an increase in operational efficiency.
  • Coordinated with other department heads to align operational activities with overall company objectives.
  • Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
  • Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Developed and implemented operational policies and procedures to enhance productivity.
  • Implemented quality control measures, achieving a reduction in defects and errors.
  • Ensured compliance with industry regulations and maintained high standards of operational excellence.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Collaborated with team leaders on quality audits.
  • Built strong operational teams to meet process and production demands.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Delegated work to staff, setting priorities and goals.

Disability Evaluation Services Administrator 1

California Department of Social Services
San Diego, CA
01.2010 - 12.2013
  • Developed and implemented team-building strategies to promote collaboration and cohesion.
  • Developed and implemented strategies to improve team performance.
  • Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
  • Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
  • Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
  • Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
  • Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
  • Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
  • Established effective communication channels between departments to ensure information is shared accurately and efficiently.
  • Resolved conflicts between team members in a timely manner to maintain harmony within the team.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Oversaw daily workloads and workflow for smooth operations.
  • Initiated training sessions and coached employees to develop effective staff.
  • Delegated work assignments and prioritized tasks.
  • Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
  • Reviewed candidate resumes and scheduled and interviewed potential new hires.
  • Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.
  • Led regular team meetings to communicate current business trends and relevant updates.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Analyzed team performance data to identify areas for improvement and implement corrective actions.
  • Facilitated weekly team meetings to discuss progress, address challenges, and plan future activities.
  • Conducted regular performance evaluations, providing constructive feedback and personal development plans.
  • Recognized and rewarded team and individual achievements, boosting morale and motivation.
  • Partnered with upper management and HR to identify effective resolutions for employee relations issues.
  • Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Disability Evaluation Analyst III

California Department of Social Services
San Diego, CA
02.1991 - 12.2009
  • Reviewed and analyzed disability claims to determine eligibility for benefits.
  • Coordinated with physicians regarding additional tests needed to evaluate an applicant's condition prior to making a determination on a claim.
  • Drafted letters of notification for approved or denied claims.
  • Ensured that all decisions were made in accordance with applicable laws, regulations, and policies.
  • Researched state and federal laws related to disability benefits eligibility requirements.
  • Conducted interviews with claimants, employers, physicians, witnesses, and other third parties to obtain information relevant to a claimant's disability claim.
  • Provided assistance and guidance to claimants regarding the completion of paperwork and forms related to their claim.
  • Maintained accurate records and files containing detailed information on each claim processed.
  • Assessed applicants' physical abilities based on medical evidence submitted with their applications.
  • Participated in team meetings to discuss case management issues and provide updates on pending disability claims.
  • Met regularly with supervisors and managers to review progress reports on outstanding cases.
  • Advised claimants on available resources such as vocational rehabilitation services or job training programs.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Investigated medical records and gathered evidence in support of approved or denied claims.
  • Examined claims, records and procedures to grant approval of coverage.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Organized information by using spreadsheets, databases or word processing applications.

Education

Some College (No Degree) - Child Development

Southwestern Community College
Chula Vista, CA

Some College (No Degree) - Mid-Level Manager Academy

University of California - Davis
Davis, CA

High School Diploma -

Castle Park High School
Chula Vista, CA

Skills

  • Fluent in Englisg and Spanis
  • Writing and verbal communication
  • Team motivation
  • Conflict resolution tactics
  • Administrative Skills
  • Problem-solving skills
  • Account changes
  • Hospitality services
  • Skilled in MS Office
  • Guest safety
  • Guest service and assistance
  • Issue Resolution
  • Team building and supervision
  • Complaint Handling
  • Professional Appearance
  • Listening Skills
  • Complaint Management
  • Conflict Management
  • Quality Assurance
  • Information confidentiality
  • Cash Handling
  • Staff Development
  • Time Management
  • Training and mentoring
  • File Management

Certification

  • Mid-Level Managers Academy UC Davis March - October 2013

Languages

English
Professional
Spanish
Professional

Accomplishments

  • 2017 Social Security Administration - Excellence in Leadership and Team Building Abilities - Federal Recognition
  • 2016 Service Excellence Award - California Department of Social Services
  • 2004 Outstanding Employee Award - California Department of Social Services
  • 1995 Ace Award - Outstanding work performance in the conduct of your duties

References

References available upon request.

Work Preference

Work Type

Part Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

MS Office

Interests

Serving people

Timeline

Guest Services Associate

PeopleReady
07.2024 - 07.2024

Assitant Coordinator Parking Cashiers

22nd District Aggricultural Association
06.2024 - 07.2024

Guest Services Associate

San Diecon Convention Center
07.2023 - 07.2023

Event Security Guard

Contemporary Services Coorperation
02.2023 - 11.2023

Disability Evaluation Services Administrator III

California Department of Social Services
01.2019 - 07.2022

Disability Evaluation Services Administraor II

California Department of Social Services
01.2014 - 12.2018

Disability Evaluation Services Administrator 1

California Department of Social Services
01.2010 - 12.2013

Disability Evaluation Analyst III

California Department of Social Services
02.1991 - 12.2009

Some College (No Degree) - Child Development

Southwestern Community College

Some College (No Degree) - Mid-Level Manager Academy

University of California - Davis

High School Diploma -

Castle Park High School

Similar Profiles

CREATE PROFILE
Gilbert Gil