Gilbert Laguna
Home Depot
Montebello,CA
14
years of professional experience
Customer-focused and adaptable professional with a background in retail, freight, and food service. Known for strong cash handling, customer assistance, and time management skills. Experienced in resolving issues calmly, maintaining orderly work areas, and supporting efficient team flow.
Work History
Cashier/Overnight Freight Associate
9 Years 8 Months- Processed customer purchases accurately using POS systems and accepting diverse payment methods.
- Assisted customers with product locations, pricing questions, and checkout needs.
- Resolved register discrepancies and balanced the cash drawer with strong attention to detail.
- Loaded and staged inbound freight for efficient overnight replenishment across sales floor and stockroom.
- Unloaded trailers, sorted merchandise, and prioritized pallets by department and stocking urgency.
- Inspected shipments for damage, shortages, and label accuracy before placement into inventory.
- Maintained clean, organized work areas by removing debris, breaking down packaging, and resetting aisles.
Food Service Worker
4 Months- Maintained cleanliness across dining, kitchen, and service areas to meet food safety standards.
- Coordinated drive-thru and front-counter workflows to support fast, consistent guest service.
- Monitored inventory levels and restocked ingredients, packaging, and supplies to prevent service delays.
- Resolved customer concerns promptly to preserve service quality and guest satisfaction.
- Supported shift operations by prioritizing tasks, communicating needs, and maintaining smooth team flow.
Cashier
5 Months- Processed cash, card, and mobile payments accurately at register.
- Scanned merchandise efficiently while maintaining friendly guest interaction.
- Handled returns and exchanges by following store policies and procedures.
- Balanced drawer contents and verified transaction accuracy during shift changes.
- Resolved payment issues quickly while maintaining calm, professional service.
- Maintained clean, organized checkout area and stocked essential register supplies.
Molding Associate
3 Years 5 Months- Managed daily associate workflows, ensuring accurate completion of assigned tasks and deadlines.
- Monitored task progress and resolved minor issues to keep work moving efficiently.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
High School Diploma
Skills
Cash handling
Customer support
Customer service
Customer assistance
Customer relations
Cash management
Inventory management
Inventory management
Time management skills
Cash management and management
Patience and empathy
Cash register operation
Timeline
Food Service Worker
McDonald's
10.2017 - 02.2018Read More
Cashier/Overnight Freight Associate
Home Depot
02.2017 - CurrentRead More
Cashier
Target
09.2016 - 02.2017Read More
Molding Associate
Urban Floors
01.2013 - 06.2016Read More
El Rancho High Scool
High School Diploma
Read More