Summary
Overview
Work History
Education
Skills
Timeline
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Gilbert Howard

Springfield,OR

Summary

Dynamic Customer Administration Specialist at Datalogic with proven CRM software proficiency and exceptional problem-solving skills. Enhanced customer satisfaction through effective communication and follow-ups, while safeguarding sensitive information. Achieved significant lead generation improvements by implementing targeted outreach strategies, showcasing a strong ability to build relationships and drive results.

Overview

7
7
years of professional experience

Work History

Customer Administration Specialist

Datalogic
06.2025 - Current
  • Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
  • Maintained high levels of confidentiality by safeguarding sensitive information, both physical and digital records.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Lead Generation Specialist

Datalogic
10.2022 - 06.2025
  • Built prospect lists of potential new customers through research and identification of business opportunities.
  • Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
  • Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
  • Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
  • Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
  • Developed a comprehensive understanding of the company''s products and services in order to accurately portray value propositions during outreach efforts, leading to increased brand credibility and trust.
  • Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
  • Generated leads and established relationships with potential customers through outbound telephone calls.

Inside Sales Representative

HomeAdvisor Inc.
10.2021 - 08.2022
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Used CRM software to maintain detailed contact logs and account records.

Internet Sales Manager

Kiefer Kia
06.2019 - 01.2020
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Provided superior and individualized customer service.
  • Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
  • Trained sales staff on company procedures and salesmanship.
  • Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.

Special Finance Manager

Hertz Car Sales of Eugene
06.2018 - 06.2019
  • Achieved higher loan approval rates by effectively communicating customers'' financial situations and needs to lending institutions.
  • Maintained accurate records of all special finance transactions, ensuring compliance with relevant regulations and dealership policies.
  • Reviewed financial documents, pay stubs and statements.
  • Coordinated closely with other departments within the dealership to ensure a seamless experience for customers requiring special financing assistance.
  • Optimized the loan approval process by implementing efficient documentation procedures and reducing errors in submitted paperwork.
  • Negotiated favorable terms with lenders for customers in unique financial situations, providing them access to vehicle ownership opportunities.
  • Assisted customers in understanding their credit scores and provided guidance on how to improve them for future financing opportunities.
  • Played an integral role in the dealership''s overall growth by consistently delivering exceptional results within the special finance department.

Education

Business Administration

Southern Oregon State College
Ashland, OR
06-1993

Skills

  • CRM software proficiency
  • Experience with SAP
  • Experienced with MS Office applications

Timeline

Customer Administration Specialist

Datalogic
06.2025 - Current

Lead Generation Specialist

Datalogic
10.2022 - 06.2025

Inside Sales Representative

HomeAdvisor Inc.
10.2021 - 08.2022

Internet Sales Manager

Kiefer Kia
06.2019 - 01.2020

Special Finance Manager

Hertz Car Sales of Eugene
06.2018 - 06.2019

Business Administration

Southern Oregon State College

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