Gilbert Huertas
Atlanta,GA
Summary
Strategic Floor Lead with substantial background managing and mentoring teams in fast-paced retail environment. Identifies customer needs and optimizes operations with focus on practical strategies. Collaborative and committed to driving revenue growth. Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
10
10
years of professional experience
Work History
Floor Leader
Habitat For Humanity
03.2022 - 09.2023
- Delegated tasks to employees to enhance productivity and workflow.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Upheld proper visual merchandising standards on retail floor and windows.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
Behavioral Health Technician
Gateway Regional Medical Center
01.2020 - 02.2022
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
Store Supervisor
Publix
04.2015 - 02.2020
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
Amusement Ride Operator
Disneyland Park
11.2013 - 12.2015
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Education
Associate of Arts - International Business Management
Long Island University
Greenvale, NY02.2000
Skills
- Cash Handling
- Loss Prevention
- Store Organization
- Customer Assistance
- Retail Merchandising
- Product Knowledge
- Store Opening and Closing
- Strong Communication and Interpersonal Skills
- Honest and Dependable
- Positive Customer Engagement
- Team Supervision
- Decision-Making
Accomplishments
- Resolved product issue through consumer testing.
spanish
I speak spanish as my second language. I can read and write as well
Languages
Spanish
Native or Bilingual
Timeline
Floor Leader
Habitat For Humanity
03.2022 - 09.2023
Behavioral Health Technician
Gateway Regional Medical Center
01.2020 - 02.2022
Store Supervisor
Publix
04.2015 - 02.2020
Amusement Ride Operator
Disneyland Park
11.2013 - 12.2015
Associate of Arts - International Business Management
Long Island University
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