Gilbert LeBel
Seattle,WA
Summary
I am a fast learning food service professional with a proven track record at various establishments. I am well versed in most all facets of the food industry and strive to deepen my knowledge and understanding with each position. I am a reliable employee with great work ethic and strong motivation. I strive to create a welcoming and enjoyable environment for both customer and employee wherever I go.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Manager
D-Bat Bothell
Bothell, WA
10.2024 - Current
- Manage reservations by answering calls, responding to emails, and booking accommodations.
- Provide excellent customer service by addressing guest inquiries promptly and professionally.
- Ensure the front desk area is clean and presentable at all times.
- Perform cashier duties such as taking payments, balancing accounts, handling refunds, and resolving any discrepancies that arise.
- Resolve customer complaints in a timely manner while maintaining a friendly attitude toward guests.
- Oversee cash and credit card payment transactions at the front desk.
- Correct guest issues promptly with knowledgeable and friendly service.
General Manager
MOD Pizza
Mukilteo, WA
05.2024 - 10.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Assistant General Manager
MOD Pizza
Bothell, WA
10.2023 - 05.2024
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
Shift Captain
MOD Pizza
Bothell, WA
10.2022 - 11.2023
- Managed daily operations of the shift, ensuring all tasks were completed efficiently and effectively.
- Provided guidance and support to employees when needed, including training new staff on company procedures.
- Ensured compliance with health and safety regulations, as well as local laws and ordinances.
- Monitored quality control standards for products produced during the shift.
- Investigated customer complaints regarding product quality or service issues.
- Resolved personnel disputes in a timely manner, referring more serious matters to Human Resources representatives when necessary.
- Participated in weekly meetings with other Shift Captains to discuss best practices and brainstorm ideas for improvement.
- Assisted with recruiting efforts by conducting interviews with potential candidates for open positions within the organization.
- Established strong relationships with customers through excellent communication skills.
Kitchen Coordinator
Central Washington University Dining Services
Ellensburg, WA
01.2020 - 09.2022
- Maintained a clean and safe work environment by following all safety protocols.
- Ensured that food preparation areas were sanitized according to health regulations.
- Trained new employees on proper food handling techniques and safety procedures.
- Provided guidance to culinary staff regarding recipe execution and presentation standards.
- Resolved customer complaints in a professional manner while adhering to established policies.
- Performed regular quality assurance checks to ensure adherence to sanitation requirements.
- Supervised the cleaning of dishes, utensils, pots, pans, and other equipment used in the kitchen.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Received, organized and rotated paper goods and food ingredients.
Shift Leader
Uncle Petezas Pizzaria
Bothell, WA
01.2018 - 01.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Checked orders for quality and completeness.
Education
High School Diploma -
North Creek High School
Bothell05-2020
Skills
- Problem-solving
- Guest relations
- Coaching and mentoring
- Team collaboration
- Multitasking and organization
- Safe food handling
- High volume dining
- Performance improvement
Affiliations
- I coach my local highschools freshman baseball squad each year
- Ran my own personal baseball coaching business during COVID
- I enjoy various hobbies such as Jujitsu, drumming, reading and writing
- I am hoping to return to college to pursue a degree in mechanical engineering
Languages
English
Professional
Spanish
Limited
Certification
- Food Handlers Card
- MAST Permit
- CPR Certified
Accomplishments
- 16U WA State Baseball Champion
- 3 time Mens Macho Volleyball Champion
- Homecoming King
Timeline
Front Desk Manager
D-Bat Bothell
10.2024 - Current
General Manager
MOD Pizza
05.2024 - 10.2024
Assistant General Manager
MOD Pizza
10.2023 - 05.2024
Shift Captain
MOD Pizza
10.2022 - 11.2023
Kitchen Coordinator
Central Washington University Dining Services
01.2020 - 09.2022
Shift Leader
Uncle Petezas Pizzaria
01.2018 - 01.2020
- Food Handlers Card
- MAST Permit
- CPR Certified
High School Diploma -
North Creek High School
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