Gilbert Lemos
Winchester,United States
Summary
Talented manager experienced in all areas of operations and specializing in technology and hospitality-level customer service. Practiced negotiator and skilled communicator with excellent relationship-building abilities. Is successful at keeping customers happy and working with cross-functional teams to manage the entire sales process. Collaborative and hardworking with a flexible approach and strategic mindset. Has a long history with a demonstrated understanding of data analytics, risk mitigation and utilization improvements. Brings a solid history of success in boosting program operations efficiency, and performance. Is a dependable candidate successful at managing multiple priorities with a positive attitude. Is always willing to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Project Manager
Encore
08.2020 - Current
- Led project teams through design, construction and launch process.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Develop trust with client and maintain relationship through out project.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Made decisions independently and collaboratively on technology and client-related challenges. This lead to increase in associative revenues by 35%.
- Maintained relationships with material vendors to lower costs and diversify capabilities
Director of Event Technology
PSAV Presentation Services
Bellevue, WA
11.2013 - 08.2020
- Developed strategies to promote exceptional customer service and create positive environment for employees and clients. Increased scores by 27% putting our department in the lead in satisfaction.
- Trained and developed personnel to improve safety, employee relations and resolve technical and customer-related issues.
- Interacted with event hosts and clients to maintain mutually beneficial relationships and met sales and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Director of Event Technology
Swank Audio Visuals
10.2006 - 11.2013
- Handled billing and invoicing and verified timely submittal and receipt of event payments.
- Managed inventory control and verified constant tracking of technology equipment.
- Supervised daily setup and striking of audio-visual equipment for meetings and major corporate events with support of sales manager and audio-visual technicians.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets. Increasing EBITDA by 27%.
Education
Radio, Television, Film - Communications
Biola University
La Mirada, CASkills
Strategic planning
undefinedAccomplishments
- Created an opportunity to get into Asian market.
- Multiple Regional and Divisional awards in customer satisfaction.
- Nominated to be a regional service excellence coach
- Was asked by leadership to become an adjunct trainer.
Timeline
Project Manager
Encore
08.2020 - Current
Director of Event Technology
PSAV Presentation Services
11.2013 - 08.2020
Director of Event Technology
Swank Audio Visuals
10.2006 - 11.2013
Radio, Television, Film - Communications
Biola University
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