Gilbert Matias
Houston
Summary
Dedicated service specialist looking to join a people-driven organization, utilizing extensive customer engagement experience to enhance guest experiences and support team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Super Porter
Commercial Cleaning Service
Houston
12.2025 - Current
- Created and completed my own "Work Orders"
- Responded promptly to maintenance requests and resolved issues effectively.
- Installed new fixtures and equipment as needed throughout the facility.
- Monitored contractor performance, working with vendors to meet regulatory and organizational physical specifications.
- Maintained building systems including HVAC, plumbing and electrical components.
- Conducted regular inspections of all mechanical, electrical, and plumbing systems.
- Generator / Fire Pump Testing
- Central Plant Meter Readings
- Created and completed my own "Work Orders"
Operations Agent
Hotel Granduca- Post Oak
Houston
03.2025 - 08.2025
- Directed all facets of daily operations for a 150-room luxury property, including front desk, facilities, kitchen, maintenance, and vendor relations.
- Greeted and coordinated seamless arrivals for elite, executive, and high-profile guests, ensuring personalized service and confidentiality.
- Managed reservations, payment authorizations, and virtual credit-card processing for C-suite clients, averaging $200K in monthly transactions.
- Supervised housekeeping, maintenance, food & beverage and partnered with external vendors to maintain Forbes Five-Star standards.
- Implemented a market-inventory system that reduced waste by 15% and optimized and maintained service levels across food, beverage, and guest amenities.
- Resolved guest issues such as real time room upgrades, service recovery, special requests achieving a 98% guest satisfaction rating.
Maintenance Technician
BGSF
Houston
08.2024 - 03.2025
- Assist supervising technician with make-ready, Preventative maintenance, electrical troubleshooting, plumbing, repairs, property inspections and any unforeseen maintenance operation issues.
- Conducted routine inspections of equipment and facilities to ensure safety and efficiency.
- Maintained accurate records of maintenance activities and materials used on-site.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Replaced defective parts such as bearings, seals, gears, valves.
- Disassembled appliances to diagnose problems and facilitate repairs.
Front Desk Manager
Courtyard at Brookhollow
Houston
03.2023 - 08.2024
- Manage front desk as well as facility operations.
- Welcome guests, organize reservations, authorize payments & virtual credit card authorization forms.
- Manage kitchen, maintenance, employees and vendors.
- Organize and calculate market inventory, provide immediate solutions to guest with problems.
Night Auditor/Front Desk Agent
The Marriott Group
Houston
05.2022 - 01.2023
- Full time Night Auditor, processed final paperwork, credit card transaction, authorized deposits & accounts receivable.
- Guest check-in/out.
Front Desk Agent and Night Auditor
Comfort Inn by Choice Hotels
Houston
10.2021 - 04.2022
- Full time Night Auditor, processed final paperwork, credit card transaction, authorized deposits & accounts receivable.
- Guest check-in/out.
Associate
The Home Depot
Conroe
05.2020 - 09.2020
- Customer service, mobile order organization, directing incoming calls.
- Inventory control, executing special project.
Sales Associate
Conn's Home Plus
Houston
11.2019 - 02.2020
- Customer service, sales, marketing financing and training.
- Assist with incoming calls and customer follow-ups.
Auto Body Tech
Marcos Detailing
Houston
01.2017 - 01.2019
- Pre-preparation of vehicle painting, spray filler materials on the surfaces of vehicles.
- Oversight of apprentice employees.
- Customer service.
- Coordinating appointments.
- Quality control.
Education
High school diploma - Business Marketing
The Woodlands High School
The Woodlands, TX07.2018
Skills
- Management
- Critical Thinking
- Problem Solving
- Public Speaking
- Customer Service
- Team Building
- Communication
- Decision Making
- Leadership
- Time Management
- Negotiation
- Sales
- Microsoft Word & Excel
- Plumbing repairs
- Equipment maintenance
- Work order management
- Problem solving
- Hand tools
- Preventive Maintenance
- Work orders
- Plumbing
- Building maintenance
- Heavy lifting
- Equipment repairs
- Valid Driver's license
- Power tools
- Electrical maintenance
- Industrial equipment
- Basic electrical
Certification
- TWIC Certified
- Merchant Mariner Credential
Languages
- English
- Spanish
Timeline
Super Porter
Commercial Cleaning Service
12.2025 - Current
Operations Agent
Hotel Granduca- Post Oak
03.2025 - 08.2025
Maintenance Technician
BGSF
08.2024 - 03.2025
Front Desk Manager
Courtyard at Brookhollow
03.2023 - 08.2024
Night Auditor/Front Desk Agent
The Marriott Group
05.2022 - 01.2023
Front Desk Agent and Night Auditor
Comfort Inn by Choice Hotels
10.2021 - 04.2022
Associate
The Home Depot
05.2020 - 09.2020
Sales Associate
Conn's Home Plus
11.2019 - 02.2020
Auto Body Tech
Marcos Detailing
01.2017 - 01.2019
High school diploma - Business Marketing
The Woodlands High School