GILBERT MONTEZ
Server and Captain
Orlando,FL
Summary
Energetic Food and Beverage Server with ability to directly supervise and coordinate activities of workers engaged in preparing and serving food.
Over 23 years in the Hospitality Industry
Diligent Server and Captain known for providing exceptional service in high-paced environments. Demonstrated ability to manage multiple tasks seamlessly while ensuring guest satisfaction. Proven skills in teamwork and adaptability.
Banquet service professional prepared to deliver outstanding hospitality and support. Proven track record of executing events smoothly, enhancing guest experiences, and maintaining high standards of service. Reliable team player known for flexibility and effective communication.
Overview
23
23
years of professional experience
Work History
Banquet Server/Server
Sodexo LIve
03.2002 - 02.2025
- Set up and serve high volume banquets
- Booth catering and Room catering
- Plated Service
- Buffet event service
- Synchronized serving
- Banquet Captain
- ServeSafe Managers certificate
- Allergens certificate
- Pivot Point fine dining service
- FIFO trained
- Over 20 years in the Hospitality industry l really enjoy serving and making guests happy
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Handled food and beverage orders for up to 12 guests, delivering prompt and friendly service.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Increased guest satisfaction, professionally addressing and resolving any service-related issues swiftly.
- Enhanced table presentation, arranging settings in alignment with event themes and specifications.
- Delivered exceptional guest experiences with attentive table service during large-scale events.
- Elevated guest dining experience, recommending beverage pairings based on menu selections.
- Maintained cleanliness and organization of service area, ensuring welcoming environment for guests.
- Facilitated seamless communication between event planners and catering team, ensuring all needs were met.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Inspected dishes and utensils for cleanliness.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Maintained clean and safe work environment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma - GED & WELDING
COLLBRAN JOB CORPS
Collbran, CO09.1979
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Customer service focus
- Adaptive problem solving
- Clearing tables efficiently
- Event setup and breakdown
- Punctual and reliable
- Flexible schedule
- Physical coordination
- Clear communication
- Hospitality service expertise
- Safe food handling
- Service prioritization
- Arranging banquet hall
- Menu memorization
- Proper food handling
- Relationship building
- Food safety
- Order accuracy
- Running orders
- Team collaboration
- Food running
- Dining area maintenance
- Tableside service
- Table setting expertise
- Proper equipment storage
- Efficient serving
- Silverware polishing
- Buffet management
- Table arrangements
- Ordering procedures
- Table bussing
- Banquet equipment operation
- Room teardown
- Guest relations
- Beverage preparation
- High volume dining
- Menu explanation
- Guest relations management
- Wine service
- Reliable transportation
- Front-of-house display creation
- Quality control
- Food and beverage pairings
Additional Information
Over 23 years in the Hospitality industry l really enjoy serving and making guests happy
Timeline
Banquet Server/Server
Sodexo LIve
03.2002 - 02.2025
High School Diploma - GED & WELDING
COLLBRAN JOB CORPS
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