Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gilbert Ngayinkfu Wepngong

Mansfield,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Administrator/Transportation Dispatcher

FedEx Ground
06.2022 - Current
  • Streamlined operations by implementing efficient processes and procedures for administrative tasks.
  • Increased productivity with organized and effective scheduling, task allocation, and resource management.
  • Enhanced communication between departments through regular meetings, reports, and updates.
  • Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
  • Supported the implementation of new company initiatives, ensuring smooth transitions and minimal disruptions to daily operations.
  • Managed vendor relationships to ensure timely delivery of products or services.
  • Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
  • Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
  • Reduced fuel costs by optimizing routes and monitoring vehicle performance for maintenance needs.
  • Increased customer satisfaction through timely communication and accurate shipment tracking updates.
  • Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
  • Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.

Package Handler

FedEx Ground
11.2021 - 05.2022
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Made employee of the month after just few months of working and also promoted base on the skills they discovered I had.

Organic Gardener

Self-employed
10.2016 - 07.2021
  • Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
  • Reduced water consumption through the installation of efficient irrigation systems and drought-tolerant plants.
  • Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
  • Collaborated with clients to develop personalized garden plans, delivering satisfaction through tailored outdoor spaces.
  • Increased property value by designing and installing visually appealing hardscapes, including walkways and patios.
  • Promoted sustainability through eco-friendly gardening practices such as composting and organic pest control methods.
  • Streamlined garden maintenance processes by organizing tools and equipment efficiently for daily use.
  • Ensured seasonal interest in gardens by selecting diverse plant varieties that bloom at different times throughout the year.

Farm Technician

Yanay Nurseries
10.2015 - 09.2016
  • Increased crop yield by implementing efficient irrigation techniques and proper nutrient management.
  • Enhanced farm productivity through timely maintenance and repair of farm equipment and machinery.
  • Ensured optimal animal health by administering vaccinations, providing proper nutrition, and monitoring for signs of illness.
  • Improved soil fertility with regular testing, adjusting fertilization methods accordingly for better crop growth.
  • Implemented integrated pest management practices to reduce crop loss and minimize environmental impact.
  • Reduced waste by effectively managing resources such as water, fuel, and feed supplies.
  • Collaborated with other team members to complete daily tasks efficiently and maintain a safe work environment.
  • Trained new employees in farm operations, ensuring adherence to safety protocols and best practices.

Inventory Control Specialist

Bofas/Cefemac
12.2012 - 05.2015
  • Streamlined inventory management processes by implementing advanced tracking systems and conducting regular audits.
  • Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with warehouse staff to address discrepancies.
  • Enhanced operational efficiency by developing and implementing effective inventory control policies and procedures.
  • Optimized storage capacity utilization with strategic organization of products in the warehouse, allowing for easier accessibility and improved productivity.
  • Collaborated with purchasing department to ensure timely delivery of products, thereby minimizing stockouts and lost sales opportunities.
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Supported company''s financial goals by closely monitoring product turnover rates and adjusting inventory levels accordingly.

Education

Bachelor of Science - Plant Biology

University Of Buea
Cameroon

Skills

  • Trained in microsoft 365
  • windows server administration/active directory
  • Customer Engagement
  • Staff Training
  • Customer Support
  • Telephone Etiquette
  • Verbal and Written Communication
  • Customer Service
  • Technical Support
  • Problem Solving
  • Safety Oversight
  • Compliance Management
  • Employee Relations
  • scrum and servant leadership
  • team forming, groming, maturing and

Certification

  • Scrum master, scrum.org - Dec 2021


Timeline

Operations Administrator/Transportation Dispatcher

FedEx Ground
06.2022 - Current

Package Handler

FedEx Ground
11.2021 - 05.2022

Organic Gardener

Self-employed
10.2016 - 07.2021

Farm Technician

Yanay Nurseries
10.2015 - 09.2016

Inventory Control Specialist

Bofas/Cefemac
12.2012 - 05.2015

Bachelor of Science - Plant Biology

University Of Buea

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Gilbert Ngayinkfu Wepngong