GILBERT NYONG FOMUM

Work History

Ashot It traning

Hyderabad, India

Gained extensive knowledge in data entry, analysis and reporting.
Worked effectively in fast-paced environments.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Proven ability to develop and implement creative solutions to complex problems.
Provided professional services and support in a dynamic work environment.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Identified issues, analyzed information and provided solutions to problems.
Resolved problems, improved operations and provided exceptional service.
Cultivated interpersonal skills by building positive relationships with others.

Associate Engineers

Bamenda, Cameroon

06.2017 - 03.2020

Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
Reviewed deficiencies based on internal audits and suggested remedies.

Flexcom Institute

Bamenda, Cameroon

06.2017 - 10.2019

Created service level agreement for IT operational functions and help desk operations.
Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards.
Recommended and installed upgrades and helped businesses to plan for technology to match growth.
Planned and developed interfaces that simplified overall management and offered ease of use.
Developed clear specifications for project plans using customer requirements.
Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Inspected equipment, assessed functionality and optimized controls.
Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Consulted with engineering team members to determine system loads and develop improvement plans.
Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
Met architecture compatibility and guidelines through effective troubleshooting.

Ministry Of Higher Education Cameroon

Douala, Cameroon

04.2014 - 05.2017

Attended professional development technology courses to increase knowledge base and learn new information.
Set up computers and networking systems, delivering step-by-step instructions on basic use.
Planned[Number] and implemented curriculum to teach up-to-date technology to 3 students.
Planned and implemented curriculum to teach up-to-date technology to 300 students.
Designed appropriate and specialized lesson plans for computer science students.
Invigilated and graded projects, quizzes and examinations.
Designed classes on [Ms word, Ms Database, Ms Excel, Ms PowerPoint] for students.
Taught C++ coding language according to age group.
Worked with [NGO] organization to implement computer literacy program and technology use into day-to-day instruction.
Communicated with students to discuss progress and need for tutoring and extra assistance.
Monitored student progress and provided individualized instruction to meet student needs and goals.
Supported students in identifying, setting and achieving personal goals.
Facilitated learning of various self-enrichment topics through detailed lesson plans.
Worked with fellow teachers to devise and implement support plans to help students excel.
Provided feedback, guidance and support to students on participation and performance.