Summary
Overview
Work History
Education
Skills
References
Timeline
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Gilbert Olivares

Gilbert Olivares

Kalamazoo

Summary

Dynamic General Manager with extensive experience in sales negotiation and customer relationship management. Known for delivering exceptional customer experiences and fostering loyalty, while effectively managing operations to support significant revenue growth.

Overview

9
9
years of professional experience

Work History

Senior Sales Associate

Seelye Ford Kalamazoo
Kalamazoo
12.2025 - Current
  • Advised customers on vehicle selection and features to meet their needs.
  • Managed customer relationships through targeted follow-up communications and timely service reminders to enhance customer satisfaction.
  • Facilitated negotiation of sales agreements, ensuring clarity and alignment to finalize transactions effectively.
  • Negotiated prices with customers, reinforcing product credibility to achieve mutually satisfactory agreements.

General Manager

Gatsby
Battle Creek
07.2023 - Current

Achieved over $100k in monthly sales through effective relationship building and strategic marketing efforts.

Managed accounting, scheduling, hiring/firing, inventory, and ordering to ensure smooth operations.

Delivered exceptional customer experiences, fostering client loyalty and repeat business.

Campus Safety Officer

Kalamazoo College
Kalamazoo
09.2017 - Current
  • Responded promptly to emergencies, ensuring timely reporting to appropriate authorities.
  • Monitored campus premises, enhancing safety and security for students and staff.
  • Conducted routine patrols of campus buildings and grounds to deter criminal activity.
  • Collaborated with local law enforcement, strengthening safety initiatives and community engagement.
  • Trained new officers on safety protocols, emergency procedures, and reporting systems.

Executive Administrative Assistant

Callaghan Public Acccounting
Kalamazoo
01.2021 - 07.2023
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Implemented office procedures to enhance workflow and improve team productivity.
  • Organized confidential client files and streamlined documentation retrieval process.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Compiled financial reports by gathering and organizing necessary data and information.
  • Processed daily invoices, reports, and proposals to support accounting functions.
  • Supported accounting staff with data entry, filing and documentation.

Education

High School Diploma -

Mattawan High School
Mattawan, MI
04-2009

Skills

  • Sales negotiation
  • Customer relationship management
  • Customer retention
  • Sales forecasting
  • Inventory management
  • Product knowledge

References

  • Daniel Callaghan CPA: 269-532-9974.
  • Adam Mandwee: 269-352-8198.
  • Tim Young Director of Campus Safety: 269-762-2992.
  • Joseph Ransbottom: 269-547-0177.

Timeline

Senior Sales Associate

Seelye Ford Kalamazoo
12.2025 - Current

General Manager

Gatsby
07.2023 - Current

Executive Administrative Assistant

Callaghan Public Acccounting
01.2021 - 07.2023

Campus Safety Officer

Kalamazoo College
09.2017 - Current

High School Diploma -

Mattawan High School
Gilbert Olivares