Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Gilbert Peay

Eagle Mountain,UT

Summary

Hard working, self driven individual that is eager to learn. Has a broad skill set from a diverse work background over the past 10 years. Detail oriented and able to help problem solve to get the best outcome on the job. Strong written and verbal communication skills, with the ability to communicate from top level associates to entry level employees. Incredible work ethic, and eager to succeed in all matters.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Les Schwab Tires
12.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales and Service Technician

Les Schwab Tires
06.2021 - 12.2023
    • Worked with admin to generate accurate invoices for service and components used.
    • Input customer sales information into POS system to process orders.
    • Utilized consultative sales approach to offer products to meet customer needs.
    • Diagnosed errors or technical problems to service equipment and offer customer support.
    • Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
    • Used consultative sales approach to understand and meet customer needs.
    • Assisted the store Manager to oversee up to 8 other technicians to ensure jobs were being completed properly and in a timely manner.
    • Assisted the store manager in updating store budget to track sales and expenses.
    • Assisted with counting store inventory monthly.
    • Help plan and implement a better way to organize inventory, to ensure the store runs smoother and more efficiently.

Hospital Corpsman

United States Navy
10.2015 - 10.2020
  • Global
  • Served for five years in the United States Navy as a Hospital Corpsman.
  • As a Hospital Corpsman I was employed as a medical professional, including working in a major hospital in San Diego, CA and working in a field medicine environment with marines.
  • I had many responsibilities as a Hospital Corpsman such as patient care, administrative duties, training, inventory/supply control and many more tasks.
  • Key Accomplishments: -Worked in a Level 3 NICU (Neonatal Intensive Care Unit) for 2 years -Instructed TCCC (Tactical Casualty Combat Care) courses for 13 months -Assisted in maintaining medical supplies for teaching and operations -Maintained operational readiness at all times.

Vehicle Service Technician

Les Schwab Tire Center
08.2014 - 09.2015
  • I worked at Les Schwab for just over a year before joining the Navy
  • As a service technician, my many tasks included installing new tires, repairing flat tires, rotating tires, doing brake jobs, and many more.
  • During this time, I proved to be a key member of the store by learning quickly and taking on more responsibilities as quick as possible.
  • Key Accomplishments: -Learned to do brake jobs to accept more responsibility -Willing to work overtime and through breaks to get the job done.

Laborer

Horizon Metals
07.2012 - 07.2014
  • I started working at Horizon Metals just out of high school.
  • While working there I held many positions including general laborer, molder, furnace operator, and apprentice machine operator.
  • I did many different things including sorting and organizing scrap metal, making sand molds to make parts, running the furnace to melt metal, and ran machines to finish metal parts.

Education

No Degree - Business, Accounting

Salt Lake Community College
Salt Lake City, UT

No Degree - Pre-Nursing

UVU
Orem

No Degree - General Education

South Western Community College (SWC)
Chula Vista, CA

High School Diploma -

Juab High School
Nephi, UT
05.2012

Skills

  • Effective Customer Communication
  • Staff Supervision
  • Customer Service and Assistance
  • Work Orders
  • Sales Promotion
  • Invoice Generation
  • Cash Register Operations
  • Loss Prevention Goals Monitoring
  • Team Management
  • Product and service knowledge
  • Task Delegation

Certification

TIA level 200 Certified

Forklift Certified

Accomplishments

  • Learned basic machinist skills in a short time.
  • Skills In depth first aid - 5 years
  • Problem solving - 10 years
  • Flexibility - 10 years
  • Team player - 10 years
  • Critical thinking - 10 years
  • Attention to detail - 10 years

Timeline

Assistant Manager

Les Schwab Tires
12.2023 - Current

Sales and Service Technician

Les Schwab Tires
06.2021 - 12.2023

Hospital Corpsman

United States Navy
10.2015 - 10.2020

Vehicle Service Technician

Les Schwab Tire Center
08.2014 - 09.2015

Laborer

Horizon Metals
07.2012 - 07.2014

No Degree - Business, Accounting

Salt Lake Community College

No Degree - Pre-Nursing

UVU

No Degree - General Education

South Western Community College (SWC)

High School Diploma -

Juab High School

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Gilbert Peay