Gilbert Ramos
Grand Terrace,CA
Summary
I am 30+ year County employee with a servant's heart. I live and work by the creed that my title is irrelevant, but the work that each of us do is imperative to the people who depend on us. Therefore our service must be accurate and delivered with excellence. My leadership style has drawn my various teams to achieve their best. Though not perfect, committed and empowered to serve. I know the opportunities that have been afforded to me by working in this great County have developed my skills and talents and I am desiring to bring them into this next level of Deputy Executive Officer.
Overview
11
11
years of professional experience
Work History
Director
Transitional Assistance Department
09.2016 - Current
- Oversee department operations and procure necessary resources to achieve daily and long-term goals.
- Establish departmental performance goals and implement corrective action for underperforming areas.
- Work closely with County leadership to guide operational strategy.
- Form strategic partnerships with other departments to enhance service delivery and operation for shared customers and to drive business development.
- Spearhead innovative approaches to business operations and customer service.
- Monitor expenditures to mitigate risk of overspending budget.
- Remain highly composed and calm in very fast-paced, stressful and constantly changing environment to provide optimal leadership and achieve desired results.
Assistant Director
Transitional Assistance Department
03.2013 - 09.2016
- Worked closely with leadership to provide effective assistance for specific aspects of business operations.
- Trained and mentored new Deputy directors on expectations, practices, and business operations.
- Led a team of 7 Deputy Directors who were responsible for the oversight of department's daily operations in each region.
- Defined clear targets and objectives and communicated to team members.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures to ensure excellence.
- Assessed risks, quality control, and proposed regulatory changes and evaluated potential impacts on business operations. Appropriately implemented procedures to mitigate potential problems.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Arts - Business Administration
California State University- San Bernardino
San Bernardino, CA06.2004
Skills
- Organizational Development and Management
- Critical Thinking
- Judgment and Decision-Making
- Regulatory Compliance
- Budget Management
- Project Management
- Strategic Planning
- Builds Relationships
- Charismatic Leader
- Verbal and Written Communication
- Issue Resolution
Timeline
Director
Transitional Assistance Department
09.2016 - Current
Assistant Director
Transitional Assistance Department
03.2013 - 09.2016
Bachelor of Arts - Business Administration
California State University- San Bernardino
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