Gilbert Rivera
Orlando,FL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Results-driven professional with over 10 years of experience in diverse fields such as Facilities Operations, administration, budgeting, procurement, and HR. Skilled in bids, estimates, meetings, contracts, and vendor management. Committed to creating a positive work environment and providing exceptional customer service. Seeking a stable opportunity to utilize my skills and continue learning.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Caravan FM
Lake Buena Vista, FL
02.2018 - Current
- Managing the Janitorial Operation at more than 120 corporate Disney World facilities around Orlando and Tampa.
- Managed a team of 150 employees and oversaw various functions, including customer service, sales, quality control, supply management, audits, labor budgeting, and organizing meetings with property managers, vendors, corporate, and employees.
- Resolved daily operational challenges regarding exhibit B by contract.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Area Manager - Quality Control
Emmaculate Reflections
Orlando, FL
11.2016 - 02.2018
- Managed operations of Theme Parks, Corporate Offices, Schools, Hotels, Restaurants, and Hospitals.
- As a quality control manager, I ensured that all facilities were in good standing, performing high-quality work. I conducted regular inspections, involved contractors in training, and addressed clients' needs. I maintained good communication with all relevant parties and made adjustments for any changes or deficiencies.
- Inspected facilities regularly to ensure compliance with safety regulations and standards.
Area Facilities Supervisor
CBM
North Miami, FL
09.2014 - 11.2016
- Oversaw the operational management of diverse settings such as Residential Condominiums, Law Offices, Hospitals, Schools, Colleges,
Food Factories and Call Centers. - Managed the Janitorial division and Engineering, overseeing projects related to electricity, plumbing, and construction renovation or repairs while maintaining all accounts in good standing.
- Managed various responsibilities such as payroll, supplies inventory, equipment maintenance, customer claims resolution and quality inspections.
Skills
- Bilingual English-Spanish
- Administrative tasks
- Budget management
- Ordering of supplies and equipment
- Working with HR department
- Building and maintaining relationships
- Operations management
- Customer service
- Sales
- Audits
- Managing multiple facilities
- Quality control inspections
- Supervising projects
- Electricity
- Plumbing
- Construction renovation
- Repairs
- Payroll management
- Handling customer claims
Personal Information
Title: Facilities Operation Manager
Languages
Spanish
Native language
English
Advanced (C1)
C1
Education
Associate of Science - Bussines
Broward College
Fort Lauderdale, FL 08.2011 - 02.2014
Certification
Fork Lift Operator
Software
Windows, Mac, Office 360, data base
Timeline
Operations Manager
Caravan FM
02.2018 - Current
Area Manager - Quality Control
Emmaculate Reflections
11.2016 - 02.2018
Area Facilities Supervisor
CBM
09.2014 - 11.2016
Associate of Science - Bussines
Broward College
08.2011 - 02.2014
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