Gilbert Rocha
San Antonio,TX
Summary
Experienced and accomplished professional adept in both management and customer service. With a strong leadership background and a commitment to delivering unparalleled customer experiences, I excel in guiding teams to success while prioritizing client satisfaction. Known for my proactive problem-solving skills and attention to detail, I thrive in dynamic environments, managing people and processes to achieve organizational objectives. Committed to nurturing positive relationships with both customers and colleagues, I bring a strategic mindset and a relentless pursuit of excellence to every role.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Geo Driver/Transport Driver
Pepsi Beverages
03.2023 - Current
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions which lead to 5% decrease of time driving.
- Operated with safety and skill to avoid accidents and delays
- Maintained high customer satisfaction by working quickly and accurately
- Communicated with supervisors to convey delays and adjust delivery plans.
- Conducted regular quality assurance checks with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Achieved increased sales revenue by strategically fostering strong rapport with customers, thereby enhancing their experience and trust in product recommendations. Additionally, effectively implemented upselling techniques, resulting in a significant boost of 5-10% in overall sales revenue.
Lead
Sygma
06.2021 - 02.2022
- Managed schedules, accepted time off requests and found coverage for short shifts
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Trained new team members by relaying information on company procedures and safety requirements
- Managed 30 - 40 employees.
Operations Manager
Texas Carwash Concepts
12.2019 - 06.2021
- Introduced new methods, practices, and systems to reduce turnaround time
- Managed 2 warehouses
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Logistics Manager
Superior Silica Sands San Antonio
11.2018 - 11.2019
- Coordinated dispatching drivers to accomplish daily delivery requirements
- Kept corporate departments and customers updated on critical shipments
- Developed and implemented web-based tracking systems for improved monitoring
- Selected, trained and developed logistics personnel to achieve high-performing teams
- Managed 20 - 40 pneumatic trailers
- Managed 4 leads, 4 supervisor and 20 dispatch associates.
Transportation Manager
Amazon Fulfillment Warehouse
01.2013 - 11.2018
- Managed over 40 employees
- Audited and managed 70-100 trailers
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations
- Planned and established transportation routes, work schedules and operator assignments
- Analyzed transportation data to identify improvement opportunities
- Maintained accurate shipment, invoice and expense documentation for reliable reference
- Facilitated successful launch of a cutting-edge warehouse and conducted thorough employee training to ensure optimal performance and efficiency.
Executive Business Administrator
Ashlee Technologies
01.2013 - 05.2013
- Accounts payable/receivable
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Represented company at conferences and seminars to boost outreach
- Follow up with frontline team to ensure pad sites are completed for drilling and in compliance with OSHA regulations.
Lead Engineer
C&C Cable Services
01.2006 - 01.2012
- Check completed work on seismic cables with Ohmmeters, capacity meters, and leakage meters and approve for field use
- Conduct warehouse walkthrough and assist employees with questions regarding job duties
- Responsible for signing off warehouse employees' completed tasks
- Perform facility check for nightly lock-up
- Inventory supply trucks before/after departure
- Make 'hot shot' deliveries as required
- Forklift and side loader experience loading and unloading.
Education Service Technician
Discount Tire Co
01.2005 - 01.2006
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Achieved customer retention through attentive follow-up calls after service visits, ensuring satisfaction with completed work.
- Improved customer satisfaction by providing timely and accurate tire services.
- Promoted energy conservation by properly inflating tires according to manufacturer specifications.
Teller/Personal Product Services
IBC Bank
01.2002 - 01.2005
- Open new accounts/maintain positive customer relationships
- Review customer needs to match them with appropriate banking products
- Create and deliver presentations for expanding membership.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Education
Associate of Arts - Business Management
Alamo Colleges
San Antonio, TX 08.2006 - 06.2008
High School Diploma -
OLIVER WENDELL HOLMES HIGH SCHOOL
San Antonio, TX 08.1998 - 06.2002
Skills
Workforce Management
undefinedTimeline
Geo Driver/Transport Driver
Pepsi Beverages
03.2023 - Current
Lead
Sygma
06.2021 - 02.2022
Operations Manager
Texas Carwash Concepts
12.2019 - 06.2021
Logistics Manager
Superior Silica Sands San Antonio
11.2018 - 11.2019
Transportation Manager
Amazon Fulfillment Warehouse
01.2013 - 11.2018
Executive Business Administrator
Ashlee Technologies
01.2013 - 05.2013
Associate of Arts - Business Management
Alamo Colleges
08.2006 - 06.2008
Lead Engineer
C&C Cable Services
01.2006 - 01.2012
Education Service Technician
Discount Tire Co
01.2005 - 01.2006
Teller/Personal Product Services
IBC Bank
01.2002 - 01.2005
High School Diploma -
OLIVER WENDELL HOLMES HIGH SCHOOL
08.1998 - 06.2002
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