GILBERT RODRIGUEZ
Brownfield,TX
Summary
Many years of seasoned experience with excellent customer service and constant interaction with various companies that rely on complete satisfaction of consumers which, in turn, gave valuable experience with great people skills and an ability to talk with anyone. Very knowledgeable with grammar and vocabulary for various types of people; also very understanding of needs and accommodations for people. Comprehension of computers and different programs with an excelled learning capability of new software and hardware.
Overview
28
28
years of professional experience
Work History
Amazon TOM (Transport Operations Management) Team
Amazon
Lubbock, TX
08.2021 - Current
- Check in several tractor/trailers & box trucks for incoming/out going loads.
- Preform hostler moves to transport trailers to/from dock doors and to/from parking slips in yard.
- Maintain computer based training when assigned new training modules.
- In process of becoming Peer Driver Training (PDT) and soon begin CDL class to become Transportation Support Specialist (TSS).
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Phlebotomist
Brownfield Regional Medical Center
Brownfield, TX
07.2016 - Current
- Currently working PRN (as needed) status.
- Upheld data security and compliance with HIPAA protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Fire Fighter/Emergency Medical Technician
City of Lovington
Lovington, NM
11.2018 - 08.2021
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Trained fire personnel in safe and proper operation and maintenance of fire department apparatus and vehicles.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Maintained high level of physical fitness with continuous training.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Contained wildfires with suppression and prevention strategies, including construction fire breaks.
- Laid hose and used water streams and ladders to access and extinguish fires according to procedures.
- Evaluated emergency scenes to assess injuries and request necessary resources.
- Performed emergency invasive intervention before delivering patient to acute care facilities.
Car Salesman
Stanley Ford-Brownfield
Brownfield, TX
06.2016 - 07.2016
- Delivered exceptional customer service to each person, skillfully managing all stages of buying processes and after-sales support.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
Night stocker
United Supermarkets
Brownfield, TX
08.2015 - 03.2016
- Replenished out-of-stock items on sales floor, staged overstock, and rotated product.
- Unloaded arriving product stock and moved to store display areas.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Fire Fighter, Driver/Engineer, Emergency Medical Technician
City of Lovington
Lovington, NM
04.2007 - 06.2015
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Inspected equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
- Acted quickly to contain hazardous chemicals likely to catch fire, leak or spill.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Obtained customer signatures to complete and process paperwork.
Emergency Medical Technician
Nor Lea Hospital District
Lovington, NM
02.2014 - 04.2015
- Improved patient compliance with treatments with use of comfort measures and proactive communication.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Communicated with lucid patients to gather incident and medical history information.
Customer service assistant/Department manager
Hasting's Inc.
Hobbs, NM
08.2005 - 04.2007
- Upheld customer satisfaction by handling complex escalated customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Resolved concerns with products or services to help with retention and drive sales.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Described product highlights and benefits to help guide purchasing decisions.
- Created customer support strategy to increase customer retention.
Store Manager
Movie Gallery Inc
Brownfield, TX
08.1998 - 05.2005
- Managed customer experiences with close eyes on customer and team member interactions, touchpoints, and methods of engagement.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Developed new store location from ground up by hiring and training efficient team.
Education
No Degree - Art
Texas State University
San Marcos, TXHigh School Diploma -
Brownfield High School
Brownfield, TX05.1993
Skills
- Artist
- Customer Service
- Leadership Qualities
- Personable
- Flexible & Adaptable
- Staff Management
- Comedian Extraordinaire (Dad Jokes)
Languages
Spanish
Native or Bilingual
Nerd Hobbies
I have varied nerd hobbies, just ask and I'll fascinate you enough to make you say "Oh wow!"
Timeline
Amazon TOM (Transport Operations Management) Team
Amazon
08.2021 - Current
Fire Fighter/Emergency Medical Technician
City of Lovington
11.2018 - 08.2021
Phlebotomist
Brownfield Regional Medical Center
07.2016 - Current
Car Salesman
Stanley Ford-Brownfield
06.2016 - 07.2016
Night stocker
United Supermarkets
08.2015 - 03.2016
Emergency Medical Technician
Nor Lea Hospital District
02.2014 - 04.2015
Fire Fighter, Driver/Engineer, Emergency Medical Technician
City of Lovington
04.2007 - 06.2015
Customer service assistant/Department manager
Hasting's Inc.
08.2005 - 04.2007
Store Manager
Movie Gallery Inc
08.1998 - 05.2005
No Degree - Art
Texas State University
High School Diploma -
Brownfield High School
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