Gilbert Rodriguez
Williamstown,NJ
Summary
To obtain a position that utilizes my skills and training in Air Conditioning, Refrigeration, and Heating/ and Residential, Commercial Electricity.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
27
27
years of professional experience
Work History
Service Manager
OAM University
03.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
Assistant Maintenance Engineer
First Service Residential LLC
01.2017 - Current
- Duties: Maintaining the overall operation of the maintenance department, appearance, and functioning order of the condo. Responsibilities include overseeing the progress of operations and performance of the workforce. Also responsible for:
- Addressing issues and concerns
- Assessing risks
- Monitoring the budget
- Coordinating with clients and architects
- Training workers
- Conducting regular inspections to ensure the quality of work and maintain a safe environment for all workers.
Maintenance Supervisor
The Glen at Lafayette Hills
01.2008 - 01.2016
- Duties: Plan, organize and coordinate activities of workers engaged in landscaping or grounds keeping activities, review contracts to ascertain service, machine and workforce requirements, order supplies and maintain the upkeep of property.
Maintenance Supervisor
GCA Services Group
07.2005 - 03.2007
- Duties: Oversaw three employees and assured that the maintenance department was maintained to standards.
Army Reserve - Honorable Discharge
United States Military
10.1998 - 12.2006
Maintenance Technician
01.2000 - 07.2005
- Duties: Maintained building, performed plumbing, electric, heating, and cooling work, repaired and replaced defective equipment, performed routine preventive maintenance, and recorded maintenance and repair work.
Education
Diploma - Air Conditioning, Refrigeration, and Heating
Orleans Technical Institute
Philadelphia, PA01.2010
Diploma - Residential & Commercial Electricity
Orleans Technical Institute
Philadelphia, PA01.2011
Skills
- Gas lite, Hilti, EPA Universal Certification, & Bi-lingual cultural in the Spanish language
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
Languages
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid time off401k matchPaid sick leaveCertification
- CMRT - Certified Maintenance and Reliability Technician
Timeline
Service Manager
OAM University
03.2023 - Current
Assistant Maintenance Engineer
First Service Residential LLC
01.2017 - Current
Maintenance Supervisor
The Glen at Lafayette Hills
01.2008 - 01.2016
Maintenance Supervisor
GCA Services Group
07.2005 - 03.2007
Maintenance Technician
01.2000 - 07.2005
Army Reserve - Honorable Discharge
United States Military
10.1998 - 12.2006
Diploma - Residential & Commercial Electricity
Orleans Technical Institute
Diploma - Air Conditioning, Refrigeration, and Heating
Orleans Technical Institute
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