Gilbert Rodriguez
Williamstown
Summary
Dynamic Service Manager with a proven track record at OAM University, excelling in inventory management and customer service. Expert in safety compliance and team leadership, I consistently enhanced service quality and employee performance, driving satisfaction and retention. Committed to fostering a high-performing environment through effective training and quality assurance initiatives.
Overview
27
27
years of professional experience
Work History
Service Manager
OAM University
Philadelphia
03.2023 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Adhered to customer service standards to foster satisfaction and retention.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Pitched in to complete various duties during peak periods or employee absences.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Resolved customer complaints quickly and effectively.
Assistant Maintenance Engineer
First Service Residential LLC
Philadelphia
01.2017 - 12.2022
- Provided technical advice and support to management and other departments on maintenance-related matters.
- Conducted regular maintenance inspections of equipment and machinery.
- Monitored safety regulations to ensure compliance with OSHA standards.
- Collaborated with engineering team members to develop strategies for improving efficiency of existing systems.
- Delivered advanced troubleshooting support for maintenance team.
- Coordinated with vendors for parts procurement and delivery scheduling.
- Developed preventive maintenance schedules for all equipment and machinery.
Maintenance Supervisor
The Glen at Lafayette Hills
Lafayette
01.2008 - 01.2016
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Communicated with distributors to acquire necessary equipment for projects.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Investigated customer complaints about product quality issues due to malfunctioning equipment.
Maintenance Supervisor
GCA Services Group
Conshohocken
07.2005 - 03.2007
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Directed maintenance activities to provide continuous supply of heat, electric power or gas required for operations.
- Monitored inventory and ordered needed supplies to meet demand for repairs.
Military Service
United States Military
10.1998 - 12.2006
- Maintain maintenance department operation
- Risk assessment
- Monitoring budget
- Client and architect coordination
- Routine maintenance and inspections for quality assurance.
- Plan, organize and coordinate activities of workers
- Review contracts to ascertain service, machine and workforce requirements.
- Order supplies and maintain the upkeep of property.
- Adhered to quality and service standards to support operational goals.
- Performed routine and scheduled maintenance services.
- Conducted staff meetings to relay general information or to address specific topics.
- Assisted with new hire orientation and employee training.
- Army Reserve - Honorable Discharge
Education
Diploma - Residential & Commercial Electricity
Orleans Technical Institute
Philadelphia, PA01.2011
Diploma - Air Conditioning
Orleans Technical Institute
Philadelphia, PA01.2010
Skills
- Inventory management
- Customer service
- Safety compliance
- Team leadership
- Employee training
- Quality assurance
References
References available upon request.
Timeline
Service Manager
OAM University
03.2023 - Current
Assistant Maintenance Engineer
First Service Residential LLC
01.2017 - 12.2022
Maintenance Supervisor
The Glen at Lafayette Hills
01.2008 - 01.2016
Maintenance Supervisor
GCA Services Group
07.2005 - 03.2007
Military Service
United States Military
10.1998 - 12.2006
Diploma - Residential & Commercial Electricity
Orleans Technical Institute
Diploma - Air Conditioning
Orleans Technical Institute
Similar Profiles
Gilbert RodriguezGilbert Rodriguez
Service Manager at OAM UniversityService Manager at OAM University
Tracy SchullerTracy Schuller
Senior Calibration Technician at Force Inspection Services (Purchased ShawCor OAM)Senior Calibration Technician at Force Inspection Services (Purchased ShawCor OAM)
Akash AnchanAkash Anchan
Head of Accounts Receivable and Administrative Officer at Stratum OAMHead of Accounts Receivable and Administrative Officer at Stratum OAM
Kylie SheldonKylie Sheldon
Client Care Manager at Camden County Partnership for ChildrenClient Care Manager at Camden County Partnership for Children
Robert LannonRobert Lannon
Correctional Officer at Camden County Department of CorrectionsCorrectional Officer at Camden County Department of Corrections