Gilbert Romero III
Riverview
Summary
Results-driven professional with over 22 years of progressive supervisory experience, demonstrating a proven track record in team building, safety, coaching, training, and organizational development. Exceptional leadership capabilities facilitate the identification of effective problem-solving techniques that optimize manpower and resources while leveraging technology for cost-effective solutions. Expertise in diverse environments, particularly within corporate settings, fosters a dynamic approach to leading and motivating teams toward achieving organizational goals. Committed to continuous improvement through data analysis and strategic leadership, consistently driving innovation and delivering high-impact results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
CEO
Reliable Notary Solutions LLC
04.2022 - Current
- As a CEO, I ensure that the company is running smoothly. I handle all day to day business which includes billing, answering calls for service, appointment scheduling, transportation, and the notarial process at each interaction with the customers.
- Led the overall strategic direction and vision of the company, driving growth and profitability
- Oversaw all aspects of operations, including finance, sales, marketing, and human resources
- Developed and executed business plans to achieve short-term and long-term goals
- Negotiated contracts with vendors to secure favorable terms and pricing for the company
- Ensured compliance with legal regulations and industry standards at all times
- Developed strategic partnerships to enhance service offerings and market reach.
- Streamlined operational processes, resulting in improved efficiency across all departments.
- Oversaw financial planning and budgeting processes, ensuring sustainable business growth.
- Directed compliance initiatives to uphold industry standards and regulatory requirements.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Fostered strong relationships with industry partners to expand business opportunities.
Banking Specialist
USAA Federal Savings Bank
04.2022 - 03.2025
- As a Banking Specialist, I was a part of the banking and wires departments. In banking I was trained in servicing all accounts to include checking, savings, certificates of deposits and any fraud that accrued in those accounts. In the wires department I was responsible for ensuring that when a member wanted to wire amounts of money it was correctly done to minimize the members time and that the funds arrived at the desired location.
- DUTIES
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Assisted customers with opening new accounts, explaining account features and benefits
- Identified opportunities to cross-sell banking products and services to customers
- Developed strong relationships with clients through regular communication and personalized service
- Educated customers on various investment options such as certificates of deposit (CDs) or money market accounts (MMAs)
- Adhered to regulatory compliance guidelines while processing transactions to ensure the security of customer information
- Participated in ongoing training programs to stay updated on industry trends, product knowledge, and banking regulations
- Trained new employees on bank policies, procedures, systems usage, and best practices
- Investigated and resolved customer complaints or issues related to account discrepancies
- Assisted in the implementation of new software systems to improve operational efficiency
- Developed and maintained a thorough understanding of banking regulations, policies, and procedures
- Investigated fraudulent activities or suspicious transactions according to established protocols
- Maintained confidentiality when handling sensitive customer information or financial data
- Facilitated account management for diverse client portfolios, ensuring compliance with banking regulations.
- Analyzed client financial needs to recommend appropriate banking products and services.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
Community Supervision Specialist
Bay Area Youth Services
04.2021 - 04.2022
- As a Community Supervision Specialist, I was responsible for ensuring that youth that were released by the courts from secure detention were following the rules and guidelines provided by the Department of Juvenile Justice. Develop and maintain helping relationship emphasizing youth accountability. Provide objective written documentation of the youth’s compliance/non-compliance with court ordered requirements. Complete required documentation, including discharge information, for assigned youth in an accurate and timely manner.
- DUTIES
- Conduct face to face contacts at various locations with youth and family assigned
- Develop and maintain helping relationship emphasizing youth accountability
- Provide objective written documentation of the youth’s compliance/non-compliance with court ordered requirements
- Complete required documentation, including discharge information, for assigned youth in an accurate and timely manner
- Enter data and reports promptly into all required database systems
- Notify supervisor and Probation Officer immediately in the event of a youth crisis, suspected illegal activity or any other youth or program incident.
- Attend detention hearings in Circuit Court to complete initial contact requirements and install Global Positioning System (GPS/EM) device when applicable
- Respond to violations of supervision in accordance with contract requirements
- Conducted regular assessments to evaluate progress and adjust strategies accordingly.
- Developed and implemented individualized supervision plans for at-risk youth.
- Led initiatives to foster a safe and supportive environment for program participants.
- Analyzed program effectiveness through data collection and feedback mechanisms.
- Established partnerships with community organizations to expand resources for youth services.
Assistant Teacher, BD
Hillsborough County Public School
08.2019 - 03.2021
- Served as the primary reading and science instructor for 8th, 7th and 6th grade. I was monitored and evaluated by both State and County reading and science personnel during my time teaching. Worked closely with at-risk youth and their families establishing strategies and goals to ensure success during their time in my class and at school.
- DUTIES
- Administered pre- and post-tests for identified deficient standards/skills.
- Met parents and school governors; maintain discipline in the classroom; methodically provide resources for lessons; simplify lesson plans in line with curriculum objectives and assist students to prepare for examinations in a 2,500+ student school.
- Assessed and looked after 120+ students’ progress throughout the term and work closely with other staff to efficiently plan and coordinate work.
- Graded and filed papers in student’s folders.
- Assigned appropriate worksheets and learning activities based on identified student needs.
- Tutored individual and small groups of students.
- Maintained records of student progress on assigned activities and worksheets.
- Checked and maintained computer lab and equipment/supplies.
- Supervised student’s behavior and established positive behavior strategies for students who engaged in disruptive behavior
- Developed and implemented engaging lesson plans to enhance student learning experiences.
Substitute Teacher, Long Term Assignment
Kelly Educational Services
01.2019 - 08.2019
- Served as one of the primary reading instructors in 8th grade. During this time, I was trained on and taught the PATHS curriculum as well as volunteered as an AVID support teacher.
- DUTIES
- Administered pre- and post-tests for identified deficient standards/skills.
- Graded and filed papers in student’s folders.
- Assigned appropriate worksheets and learning activities based on identified student needs.
- Tutored individual and small groups of students.
- Maintained records of student progress on assigned activities and worksheets.
- Replenished and reproduced instructional materials and tests.
- Conferred with teachers on student performance and instructional planning.
- Checked and maintained computer lab and equipment/supplies.
- Supervised student’s behavior
- Scheduled students for computer lab and/or individual/small group instructional sessions.
- Held regular parent teacher conferences when needed.
- Participated in school activities and special events.
- Implemented lesson plans to maintain student engagement and facilitate learning environments.
- Adapted instructional materials to meet diverse learning needs of students in various grade levels.
Security Site Supervisor
US Security Associates
02.2016 - 02.2017
- Responsible for supervising a team of Security Personnel and providing first line management to the operational shift to ensure that all duties are carried out properly.
- DUTIES
- Undertaking regular internal and external foot patrols of a site.
- Protecting a client’s property against loss, theft, damage and waste.
- Conducting regular floor walks throughout a shift to ensure the smooth running of security operations.
- Making sure that Security Officers are performing their duties to the appropriate standard.
- Ensuring a site is a safe and pleasant environment for our customers at all times.
- Detecting, resolving and reporting any security breaches.
- Assigning tasks and duties to an entire security team.
- Investigating security breaches and incidents.
- Making sure that security personnel have a full understanding of their duties.
- Responding to emergency situations as they happen.
Education
Bachelor of Science - Criminology
University of Tampa
Tampa, FloridaSkills
- Strategic decision making
- Process optimization
- Customer focus
- Strategic planning
AWARDS AND RECOGNITION
Military Rank of Staff Sergeant, Combat Infantry Badge, Expert Infantry Badge, National Defense Service Medal, Iraq Campaign Medal w/ Campaign Stars, Global War on Terrorism, Good Conduct Medal, Army Commendation Medal, Joint Commendation Medal
Timeline
CEO
Reliable Notary Solutions LLC
04.2022 - Current
Banking Specialist
USAA Federal Savings Bank
04.2022 - 03.2025
Community Supervision Specialist
Bay Area Youth Services
04.2021 - 04.2022
Assistant Teacher, BD
Hillsborough County Public School
08.2019 - 03.2021
Substitute Teacher, Long Term Assignment
Kelly Educational Services
01.2019 - 08.2019
Security Site Supervisor
US Security Associates
02.2016 - 02.2017
Bachelor of Science - Criminology
University of Tampa
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