Gilbert Ronoh
Nairobi
Summary
Experienced waiter with a passion for delivering outstanding service and a proven track record in team collaboration, focused on enhancing customer satisfaction in busy restaurant environments.
Overview
13
13
years of professional experience
Work History
Food Waiter
Msc Meraviglia
Italy
03.2026 - 05.2026
- Delivered exceptional customer service in high-volume dining environments.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed table settings and maintained cleanliness to enhance guest experience.
- Resolved guest complaints promptly, enhancing overall satisfaction levels.
Waiter
Msc Seashore
Italy
09.2025 - 03.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Resolved guest complaints promptly to enhance dining experience and satisfaction.
Waiter
MSC SEASHORE
Italy
08.2024 - 03.2025
- Provided excellent customer service in a fast-paced environment at a busy diner
- Maintained a clean and organized dining area, adhering to health and safety regulations
- Trained new staff on menu items and customer service best practices
Waiter
MSC DIVINA
Italy
08.2023 - 04.2024
- Provided exceptional customer service in a high-paced restaurant environment
- Managed food and beverage orders efficiently while ensuring accuracy
- Supervised dining area to maintain cleanliness and ambiance
- Resolved customer complaints professionally and promptly
Food and Beverage Lounge attendant
QATAR AIRWAYS
QATAR
12.2018 - 02.2022
- Provided excellent customer service by promptly addressing guest inquiries and requests
- Assisted in the setup and breakdown of dining areas for events and special occasions
- Maintained knowledge of menu items and specials to effectively communicate with customers
Assistant food and beverage attendant
QATAR AIRWAYS
QATAR
12.2015 - 12.2018
- Collaborated with kitchen staff to coordinate timely food service delivery.
- Maintained cleanliness and organization of the dining area to create a pleasant atmosphere.
- Participated in monthly team meetings to discuss service improvements and customer engagement strategies.
Kitchen steward
QATAR AIRWAYS
QATAR
07.2013 - 12.2015
- Maintained cleanliness and organization of kitchen areas, ensuring compliance with health and safety standards.
- Operating and maintaining kitchen equipment such as dishwashers and sinks efficiently.
- Trained newly hired kitchen staff on cleaning protocols and equipment use.
- Collaborated with kitchen staff to optimize workflow and enhance overall kitchen efficiency.
Education
Diploma - Hotel and Catering Management
Skynet Institute
Nairobi12-2013
Certificate - computer packages
Nishkam Saint Puran Singh Institute
Kericho01-2010
Kenya Certificate of Secondary Education (KCSE), O-Level education - undefined
Chebwagan High School
Bureti11-2007
Skills
Inventory Management
Customer Service & Delivery
Excellent customer service skills
Ability to work in a fast-paced environment
Team player
Time management skills
Adaptability and flexibility
Timeline
Food Waiter
Msc Meraviglia
03.2026 - 05.2026
Waiter
Msc Seashore
09.2025 - 03.2026
Waiter
MSC SEASHORE
08.2024 - 03.2025
Waiter
MSC DIVINA
08.2023 - 04.2024
Food and Beverage Lounge attendant
QATAR AIRWAYS
12.2018 - 02.2022
Assistant food and beverage attendant
QATAR AIRWAYS
12.2015 - 12.2018
Kitchen steward
QATAR AIRWAYS
07.2013 - 12.2015
Kenya Certificate of Secondary Education (KCSE), O-Level education - undefined
Chebwagan High School
Certificate - computer packages
Nishkam Saint Puran Singh Institute
Diploma - Hotel and Catering Management
Skynet Institute
Languages
English Advanced.
Swahili Advanced