Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gilbert Sainz

West Seneca,NY

Summary

Twenty one years of management experience in the automobile insurance industry. Ongoing coaching and feedback to improve company and personal goals and objectives. Focused automotive professional highly skilled in assessing damage, writing estimates and overseeing repairs. Qualified in training, coaching and leading effective teams. Highly skilled in all aspects of Casualty/Bodily Injury. During my time as a manager, a larger part of my days were spent auditing entire files in a quality review position.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Material Damage Manager

National General Insurance Company
07.2017 - 06.2021
  • Responsible for the oversight of multiple claims managers and their field appraiser teams on the Eastern seaboard
  • Completed weekly and monthly file sharing audits to improve proficiency in appraisers
  • Directed a team of repair and refinishing professionals including weekly meetings to communicate new processes
  • Delivered positive reinforcement and constructive criticism for employee work efforts
  • Inspected completed work to assess quality to ensure knowledge proficiency
  • Monitored employee work levels and optimized performance with strategic approaches.

Material Damage Specialist

National General Insurance Company
01.2016 - 06.2017
  • Completed field inspections in the Northeast with and without the field appraiser present to damaged vehicles for quality control
  • Reviewed the accuracy of written estimates by reviewing photos of the damaged vehicles and then providing clear and concise feedback
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Appraiser Field Manager

National General Insurance Company
08.2006 - 01.2016
  • Supervised field appraisers in the Northeast which included: reviewing weekly results and providing training and feedback
  • Reviewed resumes, interviewed job candidates and participated in the hiring/training process
  • Created plans to help employees improve by tracking their progress
  • Delegated work to staff, setting priorities and goals
  • Treated associates with fairness and respect; providing recognition of accomplishments
  • Demonstrated excellent verbal and written communication skills in resolving consumer complaints
  • Led team staff meetings to communicate unit directives.

Office Manager

GMAC Insurance
02.2001 - 07.2006
  • Responsible for the production and quality of Field Appraisers and Casualty/Bodily Injury adjusters.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed office operations while scheduling appointments for department managers.
  • Completed quality audits on all adjusters in the office.
  • Responsible for interviewing, hiring and annual employment reviews.

Casualty Adjuster and Field Appraiser

Progressive Insurance
09.1995 - 01.2001
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Assessed complex claims and accurately determined value of damages.
  • Reviewed documents and medical records in order to negotiate fair settlements of Attorney represented Bodily Injury claims.

Education

Bachelor of Arts in Social Sciences/Education -

California State University At Chico
Chico, CA
12.1989

Skills

  • Staff Development
  • Strategic Planning
  • Business Development
  • Performance Management
  • Policy Implementation
  • Employee Training and Development
  • Policy and Procedure Development
  • Key Performance Indicators
  • Team Leadership

Certification

  • Certified ICAR platinum
  • Member of the ICAR Buffalo committee 2016 to 2021
  • Certified Chief Automotive for frame and unibody repairs -2008
  • Certified Chief Automotive for steering and suspension - 2010
  • Licensed New York State appraiser - 1995
  • Licensed Road Island State appraiser - 2008

Timeline

Material Damage Manager

National General Insurance Company
07.2017 - 06.2021

Material Damage Specialist

National General Insurance Company
01.2016 - 06.2017

Appraiser Field Manager

National General Insurance Company
08.2006 - 01.2016

Office Manager

GMAC Insurance
02.2001 - 07.2006

Casualty Adjuster and Field Appraiser

Progressive Insurance
09.1995 - 01.2001

Bachelor of Arts in Social Sciences/Education -

California State University At Chico

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Gilbert Sainz