Gilbert Salcedo
Fresno,CA
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in Medical Products and Policy regulations and maintaining employee confidentiality.
Overview
12
12
years of professional experience
Work History
Plan Sponsor Liaison
Aetna
12.2022 - Current
- Enhanced plan sponsor satisfaction by efficiently addressing inquiries and providing timely resolutions.
- Streamlined communication between plan sponsors and internal teams for improved collaboration on projects.
- Reduced response time to plan sponsor inquiries, ensuring prompt and accurate support.
- Managed complex projects for plan sponsors, resulting in successful completion within deadlines.
- Developed strong relationships with plan sponsors, leading to increased trust and long-term client retention.
Trainer, Learning and Performance
Aetna
12.2018 - 12.2022
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
Health Concierge
Aetna
01.2016 - 12.2018
- Enhanced patient satisfaction by providing personalized assistance and addressing their healthcare needs promptly.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Collaborated with healthcare providers to ensure timely delivery of services, enhancing patient outcomes.
- Educated patients on available resources and programs, empowering them to make informed decisions about their health.
- Resolved conflicts and addressed concerns promptly, fostering a positive environment for patients and staff alike.
Disability Intake Representative
Aetna
06.2012 - 01.2016
- Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system.
- Streamlined communication between departments through diligent documentation of client information and needs.
- Reduced wait times for clients by promptly addressing inquiries and providing clear, concise information regarding services.
- Managed high call volumes while maintaining a professional demeanor, ensuring a positive experience for all callers.
- Collaborated with team members to address complex cases, resulting in improved case management for clients.
Education
High School Diploma -
Mclane High School
Fresno, CA06.2007
Skills
- Project Management
- Policy Implementation
- Conflict Resolution
- Team Collaboration
- Training and Development
- Customer Service
- Relationship Building
- Contract Management
- Product Knowledge
References
References available upon request.
Timeline
Plan Sponsor Liaison
Aetna
12.2022 - Current
Trainer, Learning and Performance
Aetna
12.2018 - 12.2022
Health Concierge
Aetna
01.2016 - 12.2018
Disability Intake Representative
Aetna
06.2012 - 01.2016
High School Diploma -
Mclane High School
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