Gilbert Santiago
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
SWOT Lead
American Tire Distriubutors
07.2023 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
Operations Manager
American Tire Distriubutors
08.2021 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Driver (Non CDL)
American Tire Distriubutors
09.2018 - 08.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Warehouse Lead
American Tire Distriubutors
06.2016 - 09.2018
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
Driver
American Tire Distriubutors
01.2014 - 05.2016
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Education
Bachelor of Arts - Psychology
Philander Smith College
Little Rock, AR05.1997
Skills
- Training and coaching
- Strategic Thinking
- Standard Work Development
- Operational Excellence
- 5S methodology
- Data-driven decision-making
- Positive Attitude
- Teamwork and Communication
- Computer Skills
- Strong Work Ethic
- Good Communication
- Safe Machine Operation
- Punctual and Dependable
- Following Instructions
- Teamwork and Coordination
- Punctual and Reliable
- Incident Reporting
- Material Handling
- Worksite safety
- Machine Operation
- Visual Inspection
- Hand-Held Scanners
- Pallet Jacks
- Preventive Maintenance
- Forklift Operation
- Material Loading and Unloading
- Supply organization
- Cycle Counts
- Warehouse Operations
- Packing Slip Verification
- Palletizing
- Preparing Shipments
Languages
Spanish
Professional Working
Timeline
SWOT Lead
American Tire Distriubutors
07.2023 - Current
Operations Manager
American Tire Distriubutors
08.2021 - 09.2023
Driver (Non CDL)
American Tire Distriubutors
09.2018 - 08.2021
Warehouse Lead
American Tire Distriubutors
06.2016 - 09.2018
Driver
American Tire Distriubutors
01.2014 - 05.2016
Bachelor of Arts - Psychology
Philander Smith College
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