Gilbert Simpson
Clinton Township,MI
Summary
Top-performing and accomplished professional, offering wide-ranging experience in retail management; combined with customer service background. Highly effective at identifying product lines and conceptualizing initiatives to attain profitability. Adept at managing budget, finance, and inventory control. Well-versed in maintaining relationships with individuals of diverse levels through strong interpersonal and communication skills.
Diligent with in-depth knowledge of optimizing retail operations and improving customer satisfaction. Proven track record of streamlining processes and enhancing team productivity. Demonstrated leadership and problem-solving skills in fast-paced retail environments.
Overview
24
24
years of professional experience
Work History
Human Resources Assistant
Amazon Company
09.2019 - 11.2024
- Assisted daily operations in pick department
- Training employees how to use the operation picker and train them in how to managed there job in the efficiently doing their task
- Assisted Area manager in the daily operations of running the department, training and development of AA's in the ship dock, loading freight into the trailer, checking for missing packages'
- Training and development of AA's Training them in moving items that are over 50lb to other facilities throughout the region to sites that can accommodate them
- Organizing, coordinating and managing the organization's current employees to carry out the organization's mission, vision and goals
- This includes recruiting, hiring, training, and motivating employees
- Develops and enforces policies and procedures that keep employees safe
- To ensure adherence to federal and state laws that may work to protect employees' private information and ensure their physical safety and mental well-being
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
Store Manager
CHRISTMAS TREE SHOPS
07.2008 - 01.2018
- Held accountability in maintaining merchandising standards with focus on display and presentation of visual and stocking standards of the store
- Led the stocking crew and Planning Team in executing company guidelines
- Assumed full responsibility in identifying product lines, overseeing inventory levels and merchandising, and supervising vendors and assistant managers
- Oversaw store operations including providing training to management personnel with regard to operational leadership
- Directed four zone managers in meeting and exceeding quotas and collection expectations
- Provided coaching to employees on business development, personal growth, and performance management
- Drove job assistance efforts for various stores during business support
- Took charge of human resources administration and store budget that meet the needs of the store
- Helped in handling store operations, shipping and receiving, service desk, and cashier training and development
- Determined invoice discrepancies affecting bottom line, while carrying out adjustments to attain company goals
- Received multiple awards for outstanding customer service, as well as 9 yearly awards for perfect attendance in a 10-year career up to 2018
- Successfully established accessory business from $6M to $8M with one year, thus obtaining 4% of sales plan through recognition of the necessity to increase merchandise depth and linear feet for spacing merchandise for customer needs
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Operations Manager
OLD NAVY
06.2000 - 06.2008
- Oversaw store departments and assisted the store manager in all aspects of the operations
- Managed overall daily store operations, including human resources, scheduling, building maintenance, annual reviews, front-end with service desk and cashiers, Receiving Team, invoices, profit and loss, and payroll
- Assessed costs and operational data toward company advancement
- Organized cash flow, bank deposits, and bookkeeping as well as approved payments
Education
Bachelor of Arts - Business Management
NORTHWESTERN UNIVERSITY
EVANSTON, IL03.1989
Skills
- Operational Leadership
- Training and Development
- Strategic Planning and Implementation
- Business Improvement
- Performance Management
- Display Merchandise Administration
- Problem-solving
- Fashion trends
- Friendly and positive
Administrative skills
Certification
- Advanced Excel Skills Certificate – Various providers, considering the importance of data management skills.
Timeline
Human Resources Assistant
Amazon Company
09.2019 - 11.2024
Store Manager
CHRISTMAS TREE SHOPS
07.2008 - 01.2018
Operations Manager
OLD NAVY
06.2000 - 06.2008
Bachelor of Arts - Business Management
NORTHWESTERN UNIVERSITY
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