Summary
Overview
Work History
Education
Skills
Organizations
References
References
Timeline
Generic

Gilbert Solano

San Antonio,TX

Summary

  • Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Has a passion for helping people by solving problems, presenting, and explaining solutions and is adept in customer service. Skilled in Microsoft office to perform various tasks, who is quick to master new skills.

Overview

5
5
years of professional experience

Work History

Fine Dining Server

Luce Ristorante
San Antonio, TX
04.2021 - Current
  • Warmly greeted customers as they entered and exited the restaurant
  • Escorted customers to their respective tables
  • Remained well-versed with menu items and daily specials
  • Thoroughly explained menu items in terms of preparation, ingredients, and presentation to ensure allergy information was covered
  • Communicate clearly and efficiently to properly handle customer needs
  • Closely worked with kitchen staff to process food orders and built a healthy rapport to ensure orders were focused upon in a timely and effective manner
  • Before delivering and serving food at tables, orders were quality checked to ensure dish presentation met the utmost customer satisfaction
  • Secured customers' satisfaction with their food orders, beverages, and service
  • Upsold food and beverage items throughout the meal requiring listening skills catering to their needs promptly and expediting their requests
  • Prepared and provided customers with accurate meal tabs
  • Processed cash and credit card payments.
  • Processed payments promptly at the end of themeal service period using POS terminals.

Warehouse Associate

Amazon
San Antonio, TX
04.2020 - 03.2021
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Get customer orders ready and pack them
  • Load boxes into trucks for shipment
  • Reviewed inventory sheet using Microsoft excel against shipments received and alerted manager of discrepancies.
  • View prompts on screens and follow directions for task performance.
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
  • Received deliveries, scanned packages and updated orders in internal database.

Customer Service

Jugo Juicery
06.2018 - 10.2018
  • Provided every customer with immediate and undivided attention while doing everything possible to ensure that customers were satisfied and had a positive experience
  • Ensured a fresh and appealing display by keeping cases, shelves, and displays clean and well-stocked
  • Continuously checked and ensured freshness and quality of products
  • Operated equipment and served products in the juice bar area, including preparing juices, smoothies, and acai bowls
  • Assisted with the sampling program by maintaining sample areas full, clean, and appealing and by offering sampling products directly to customers
  • Operated and sanitized all equipment, store, kitchen, and restroom safely and properly.

Education

GED Diploma -

Tom C. Clark High School
06.2019

Skills

  • Exceptional customer service skills with the ability to anticipate and meet the needs of guests
  • Proficient in taking orders accurately and efficiently, and entering orders into a POS system
  • Knowledgeable about menu items, ingredients, and preparation methods to provide recommendations and answer guest questions
  • Ability to multi-task in a fast-paced environment while maintaining attention to detail and quality of service
  • Skilled in handling cash and credit card transactions, and making change accurately
  • Excellent communication skills, both verbal and written, to effectively communicate with guests, coworkers, and management
  • Strong teamwork skills and the ability to work collaboratively with others to provide seamless service
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays
  • Proficient in Microsoft Office

Organizations

  • VARSITY FOOTBALL TEAM - Tom C . Clark High School, 08/2015, 12/2019
  • LULAC-Tom C. Clark High School, 08/2018, 06/2019

References

  • Deja Nunez, nunezdeja@gmail.com, 210.776.9245
  • Jessica Corona, jcorona097@gmail.com, 210.326.3447

References

References available upon request.

Timeline

Fine Dining Server

Luce Ristorante
04.2021 - Current

Warehouse Associate

Amazon
04.2020 - 03.2021

Customer Service

Jugo Juicery
06.2018 - 10.2018

GED Diploma -

Tom C. Clark High School

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Gilbert Solano