Gilbert Torres
Mobile,AL
Summary
Dynamic Branch Manager at Addus HomeCare with a proven track record in enhancing service delivery and compliance. Skilled in critical thinking and customer service, I successfully coordinated training programs and established community partnerships, driving operational efficiency and brand awareness. Committed to excellence in healthcare management and staff development.
Overview
39
39
years of professional experience
Work History
Branch Manager
Addus HomeCare
Mobile, Alabama
09.2017 - Current
- Oversaw daily operations and managed branch staff at Addus HomeCare.
- Coordinated training sessions for new employees on company policies.
- Monitored compliance with healthcare regulations and quality standards.
- Managed scheduling and staffing to ensure adequate coverage for services.
- Reviewed performance metrics to enhance service delivery and efficiency.
- Established relationships with community organizations to promote services offered.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Performed regular audits of financial records in order to ensure accuracy.
- Participated in community events to promote brand awareness.
EMT/FTO
Lifeguard Ambulance Service
Mobile, AL
01.2014 - 09.2017
- Providing patient care as needed at the EMT basic level.
- Trained new employees on day to day ambulance operations.
- Taught various classes as needed by the local operation.
- Responded promptly to emergency calls and assessed patient conditions.
- Administered first aid and life support measures in critical situations.
- Educated patients and families on post-incident care and safety protocols.
- Trained new EMTs on procedures, equipment usage, and protocols.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Evaluated patients' medical status and monitored vital signs during transit.
EMT/Facility Supervisor
AMR Mobile
Mobile, AL
04.1993 - 12.2013
- Responsible for all workmens compensation claims to include, filing all bills with our workmens comp carrier, set up employee appointments and all follow up appointment with physicians.
- Responsible for all safety and risk issues for the operation. This included filing all necessary paperwork for General Liability, Professional Liability, and Vehicle Contacts.
- Entered all state data entry.
- Maintained all employee health records to include all vaccinations.
- Responsible for ordering all durable and disposable medical supplies.
- Was the local corporate contact for any litigation that arose.
- Provided patient care at the EMT Basic level.
- Taught various classes as needed by the operation.
- Maintained cleanliness and readiness of emergency response vehicles and supplies.
- Trained new EMT staff on protocols and emergency procedures effectively.
Combat Medic
United States Army
Fort Campbell, KY
06.1987 - 04.1992
- Maintained combat readiness of a platoon sized element.
- Was squad leader of 4 medics.
- Maintained health records of soldiers.
- Any task that was deemed necessary to complete the mission.
- Administered emergency medical care in combat and training environments.
- Assisted in managing medical supplies and equipment readiness.
- Trained soldiers on first aid techniques and battlefield medicine protocols.
- Maintained accurate medical records and documentation for patient care continuity.
- Participated in drills to enhance readiness for various medical scenarios in the field.
- Provided fast and accurate emergency response to injured teammates, providing first aid, and Buddy Care.
- Transported casualties to medical facilities using ground ambulances or helicopters.
- Participated in training exercises designed to simulate real-world scenarios encountered by combat medics.
Education
Associate of Science - Electronic Engineering Technology
Southeast College of Technology
Mobile, AL01.2001
Combat Medic -
United States Army
Fort Campbell, KY04.1992
EMT certificate - EMT Basic
Academy of Health Sciences
Fort Sam Houston, Tx11.1987
Skills
- Customer and Personal Service
- Speaking
- Time Management
- Service Orientation
- Coordination
- Critical Thinking
- Judgment and Decision Making
- Complex Problem Solving
- Public Safety and Security
- Instructing
Timeline
Branch Manager
Addus HomeCare
09.2017 - Current
EMT/FTO
Lifeguard Ambulance Service
01.2014 - 09.2017
EMT/Facility Supervisor
AMR Mobile
04.1993 - 12.2013
Combat Medic
United States Army
06.1987 - 04.1992
Associate of Science - Electronic Engineering Technology
Southeast College of Technology
Combat Medic -
United States Army
EMT certificate - EMT Basic
Academy of Health Sciences