Summary
Overview
Work History
Education
Timeline
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Gilbert Villanueva

San Antonio,TX

Summary

Health professional transitioning into the Beauty Space.

Overview

14
14
years of professional experience

Work History

Front Desk Receptionist

Baptist Neighborhood Hospital
2022.09 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided exceptional customer service, addressing inquiries and resolving issues effectively to enhance satisfaction.
  • Answered and directed incoming calls, providing accurate information to callers promptly.
  • Managed front desk operations, ensuring smooth daily workflow and positive visitor experiences.
  • Verified Insurance coverage.
  • Money Collections.

Lab Technician

Metropolitan Methodist Healthcare
2018.01 - 2022.12
  • Maintained laboratory equipment, calibrated instruments regularly, and troubleshot issues to ensure optimal functionality.
  • Cleaned and sterilized tools and equipment, enhancing specimen purity and reliability for testing.
  • Conducted routine laboratory tests and experiments to ensure accurate results.

Unit Clerk

Baptist Medical Center
2012.10 - 2018.07
  • Assisted PCA with routine vitals.
  • Arranged discharges and patient transportations.
  • Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
  • Prepared admissions charts and scanned records.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Managed patient records and ensured accuracy in documentation processes.

Education

Phlebotomist - Certificate Number N24104507

Phlebotomy Training Specialists
San Antonio, TX
2024-05

CNA - License Number NA0061063258

Center For Excellence Nurse Aide Training
San Antonio, TX
2023-10

Associate of Applied Science - Nursing

Palo Alto College
San Antonio, TX
2015-05

Cosmetology -

Southwest School of Business & Technical Careers
San Antonio, TX
2004-05

High School Diploma -

McCollum High School
San Antonio, TX
2002-05

Timeline

Front Desk Receptionist

Baptist Neighborhood Hospital
2022.09 - Current

Lab Technician

Metropolitan Methodist Healthcare
2018.01 - 2022.12

Unit Clerk

Baptist Medical Center
2012.10 - 2018.07

CNA - License Number NA0061063258

Center For Excellence Nurse Aide Training

Phlebotomist - Certificate Number N24104507

Phlebotomy Training Specialists

Associate of Applied Science - Nursing

Palo Alto College

Cosmetology -

Southwest School of Business & Technical Careers

High School Diploma -

McCollum High School
Gilbert Villanueva