GILBERT WANYOIKE

• Daily break-fix, replacement of server components e.g. drives, Raid controllers, memory, NIC's etc.

• Server builds and upgrades

• Monitoring power usage and cooling systems

• Remote server management to ensure optimal health

• Cater to all datacenter technical needs, ranging and not limited to cabling, network troubleshooting

• Handle incident tickets as per SLA

• Smart Hands / Hands and eyes support, configuration and system re-initialization

• Visual equipment checks

• Hardware installation & decommission of enterprise servers and cabling infrastructure.

• Troubleshooting and repair of data center hardware and networking infrastructure.

• Rack and stack of data center equipment, including but not limited to servers, networking devices,monitoring systems and other equipment.

• Documentation of activities.

• Decommission life cycle of data center hardware

• Handling of shipping needs within the Datacenter

•Cater to all datacenter technical needs, ranging and not limited to ILO/iLOM and console configuration,cabling, network troubleshooting
• Handle change request and incident tickets as per SLA

• Smart Hands / Hands and eyes support, configuration and system re-initialization

• Visual equipment checks

• Hardware installation & decommission of enterprise servers and cabling infrastructure.

• Troubleshooting and repair of data center hardware and networking infrastructure.

• Rack and stack of data center equipment, including but not limited to servers, networking devices,monitoring systems and other equipment.

• Documentation of activities and create/modify SOPs

• Decommission life cycle of data center hardware

•Handling of shipping needs within the Datacenter

• Liaise with vendors for hardware, software, and support services to ensure quick resolutions to any issues that arise.

• Managing backups and tape libraries

• Cater to all datacenter technical needs, ranging and not limited to iLO/iLOM and console configuration, cabling, network troubleshooting
• Handle change request and incident tickets as per SLA
• Smart Hands / Hands and eyes support, configuration and system re-initialization
• Visual equipment checks
• Hardware installation & decommission of enterprise servers and cabling infrastructure
• Troubleshooting and repair of data center hardware and networking infrastructure
• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment
• Documentation of activities and create/modify SOPs
• Decommission life cycle of data center hardware
• Datacenter walkthroughs.

• Cater to all datacenter technical needs, ranging and not limited to iLO/iLOM and console configuration, cabling, network troubleshooting
• Handle change request and incident tickets as per SLA
• Smart Hands / Hands and eyes support, configuration and system re-initialization
• Visual equipment checks
• Hardware installation & decommission of enterprise servers and cabling infrastructure
• Troubleshooting and repair of data center hardware and networking infrastructure
• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment
• Documentation of activities and create/modify SOPs
• Decommission life cycle of data center hardware
• Datacenter walkthroughs.

• Handle clients technical support tickets for computer hardware, network, server and software issues.

• Managing and overseeing of all duties and staff of the Technical Department
• Managing company staff office365 email accounts
• Migration of email and email services from older systems to Office365
• Installation and management of local and cloud servers
• Guiding and training of new and existing staff on ISO awareness
• Managing company's network infrastructure
• Managing company's devices e.g
• Laptops, desktops and Mac devices
• Installation and testing of new systems
• Set up, configuration and maintenance of company VOIP system
• Configuring and managing virtual environments
• Mobile device management via Cisco Meraki MDM, Zoho Manageengine & Patch manager.

• Provide application support to clients on site and remotely using remote assistance tools
• Investigate arising incidents caused by malicious activities, and identify false positives
• Implementation of Systems
• Network administration and User accounts control
• Managing company's devices e.g
• Laptops, desktops and Mac devices
• System Installation and Testing
• Provide technical consultancy (Internal and External)
• Product orientation to team members
• Database administration
• Firewall setup and administration
• Domain administration
• Mail server setup
• Structured cabling.