Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gilbert Wepngong

Gilbert Wepngong

Mansfield,TX

Summary

Dynamic Operations combat medic and operations administrator with proven expertise in enhancing operational efficiency and team performance. Excelled at Fedex Ground by streamlining communication and mentoring staff, coupled with life-saving interventions in the Army Reserve. Skilled in customer engagement and staff training, demonstrating exceptional verbal communication and leadership. Achieved significant productivity improvements through effective resource management.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Operations Administrator I

Fedex Ground
  • Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
  • Evaluated current operational practices and suggested improvement strategies.
  • Enhanced communication between departments through regular meetings, reports, and updates.
  • Supported Name of Department team by handling all administrative tasks.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Increased productivity with organized and effective scheduling, task allocation, and resource management.
  • Provided answers to customer questions via phone and email, typically within Number hours.
  • Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
  • Assisted in the development of strategic plans for business growth while maintaining a focus on operational efficiency.
  • Assisted with documenting key processes and procedures and security protocols.
  • Represented company to vendors, municipal customers and other external stakeholders across Type lines.

Combat Medic

Army Reserve
05.2024 - Current


  • Trained on how to reduce infection risks by implementing strict sanitation protocols in both field environments and permanent medical facilities.
  • Trained on how to streamline medical evacuations for wounded soldiers, resulting in faster transport to higher-level care facilities.
  • Taught how to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Trained on how to collect patient medical information and details about current conditions, symptoms and complaints.
  • Trained on how to assist in the transportation of patients from remote locations via ground or air support vehicles as needed.
  • Taught how to conduct thorough patient assessments, identifying injuries and illnesses requiring immediate attention.
  • Performed crucial lifesaving interventions in combat scenarios
  • Actively participated in training exercises to maintain skill sets necessary for effective performance under pressure.
  • Administered life-saving interventions, including airway management and hemorrhage control, during high-stress combat scenarios
  • Trained on how to complete patient care reports and checklists of daily duties per established military practices, guidelines, and regulations.
  • Trained and certified in EMT and CPR/AED

Education

Bachelor Of Science - Botany And Plant Physiology

University of Buea, Cameroon
Buea, Cameroon
12.2012

Skills

  • Verbal and written communication
  • Customer Engagement
  • Customer Support
  • Staff Training
  • Staff Support
  • Warehouse Operations
  • Customer Relations

Certification

  • NREMT
  • CPR/AED

Timeline

Combat Medic

Army Reserve
05.2024 - Current

Operations Administrator I

Fedex Ground

Bachelor Of Science - Botany And Plant Physiology

University of Buea, Cameroon
Gilbert Wepngong