Summary
Overview
Work History
Education
Skills
Websites
Servers
Certification
Helpdesk Software
Printers
Phone Systems
Networking
Hardware
Timeline
Generic

Gilbert Yuill

Harpursville

Summary

IT professional with extensive experience in help desk support and system administration. Proven skills in software troubleshooting and effective communication, leading to increased customer satisfaction and operational efficiency. Committed to driving improvements in technical support environments.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Systems Engineer II

SASA Consulting
Vestal
03.2024 - 08.2025
  • Performed on-site and remote support for clients.
  • Performed break fix and installation of Desktops, laptop's, Servers, Printers and networking equipment including Ubiquiti Switches, Firewalls and Routers.
  • Onboards and off boards for clients in AD, Microsoft tenant, Azure\Entra and Google.

TCS /CompuCom / Insight Global
Syosset
08.2008 - 02.2024
  • Company Overview: TCS, CompuCom and Insight Global provide technical support for Tata Consulting Services (TCS), which provides technical support for Nielsen, NielsenIQ and NCP (National Consumer Panel). CompuCom bought out my Insight Global contract in 03/2009, TATA bought out my CompuCom contract in 8/2016
  • Analyze and troubleshoot desktop problems.
  • Install and maintain end-user desktop and laptop workstations, hardware, software and printers.
  • Support Microsoft windows 7-10, Outlook 2007-365 configuration, and re-imaging of file structures and PC. Using a Global Image and Intune Imaging.
  • Administer Active Directory. Change passwords, add and remove workstations to the domain. Assign Helpdesk Desktop Team Tickets for North America and Canada, Using Service Now and JIRA.
  • Various Other Projects as assigned. (ie: assist in Planning and implementing Server room move to a new suite during covid.)
  • Remote support Using ZOHO Assist
  • Secure Usernames and password using CyberArk
  • Actively listened and questioned the root cause of the issue, to avoid repeat contacts and further effort to resolve issues.
  • Quick thinking to own & resolve issues independently, thoroughly & efficiently.
  • Build trust and confidence with our customers.
  • TCS, CompuCom and Insight Global provide technical support for Tata Consulting Services (TCS), which provides technical support for Nielsen, NielsenIQ and NCP (National Consumer Panel). CompuCom bought out my Insight Global contract in 03/2009, TATA bought out my CompuCom contract in 8/2016

Independent Desktop Support Specialist (Consulting)
05.2007 - 08.2008
  • Performed on-site and remote support for clients.
  • Performed break fix and installation of Desktops, laptop's, Servers, Printers and networking equipment including Switches, Firewalls and Routers.
  • Onboards and off boards for clients in Microsoft Active Directory.

Director of IT (Full Time)

Kids Headquarters Inc.
New York
12.2005 - 05.2007
  • Company Overview: Kids Headquarters was a children's clothing manufacturing company with around 680 employees. They acquired my prior employer, Happy Kids, in 2005.
  • Worked with Kids Headquarters CIO, CTO and Administrators to transition Happy Kids systems. This included training of custom software, as well as moving files and email.
  • Managed 6 help desk employees, who supported 680 end users.
  • Managed vendor contracts, negotiations and relationships.
  • Provided Level 1/2/3 help desk support and administered Active Directory.
  • Provided system administration of virtual and physical servers.
  • Responsible for R&D of Cisco NAC Appliance, fax servers, unified messaging and digital signage for Kids Headquarters stores.
  • Kids Headquarters was a children's clothing manufacturing company with around 680 employees. They acquired my prior employer, Happy Kids, in 2005.

Director of IT (Full Time)

Happy Kids Inc.
New York
09.2001 - 12.2005
  • Company Overview: Happy Kids was a children's clothing manufacturing company with around 250 employees. They were acquired by Kids Headquarters in 2005.
  • Managed 2 help desk employees, who supported 250 Windows and Mac clients locally and abroad.
  • Led the re-implementation of network infrastructure, which boosted uptime from 75% to 99.999%.
  • Project managed the implementation of NT4 to Windows 2003 Active Directory rollout.
  • Relocated a server room to a larger facility after analyzing the most cost effective solutions.
  • Managed vendor contracts, negotiations, relationships, and all IT purchasing.
  • Hands-on with the following: The network and Level 1/2/3 help desk tickets.
  • Server Builds, Active Directory, Sonic Wall Firewalls, HP Procurve Switches, Barracuda Spam Filter Rules, Windows 2000/3 Servers, UNIX (ux 10-20), Exchange 2003, SQL 2000 Servers, Blackberry, Goodlink, Symantec Corporate Antivirus, and file servers in a multi-site private network with Lucent Prologic Definity and Inter-Tel telephone systems.
  • Happy Kids was a children's clothing manufacturing company with around 250 employees. They were acquired by Kids Headquarters in 2005.

Production and Operations Manager (Full Time)

Bonded Brakes Inc.
Holtsville
05.1997 - 02.2001
  • Company Overview: Bonded Brakes manufactured brakes for cars and trucks, and had around 200 employees.
  • Direct management of 35 reports and indirect project management of > 150 employees, in order to produce brakes in a manufacturing facility.
  • Devised processes/procedures to ensure quality control, cut reject rate, and boost throughput.
  • Bonded Brakes manufactured brakes for cars and trucks, and had around 200 employees.

Education

GED -

Division Ave High School
Levittown, NY
09-1986

Skills

  • Network infrastructure and support
  • Microsoft Exchange and Windows Server
  • Help desk and technical support
  • LAN and WAN management
  • TCP/IP and DNS configuration
  • Active Directory administration
  • VPN and remote access solutions
  • Azure and Office 365 management
  • Software troubleshooting and analysis
  • Customer service and relationship management
  • Communication and organizational skills
  • Quality control and IT service management
  • System administration and installation
  • Computer hardware maintenance
  • Mentoring and supervising experience
  • Network troubleshooting
  • System installation
  • Hardware maintenance
  • Customer relationship management
  • Technical project management
  • Vendor negotiations
  • Service desk operations
  • Effective communication
  • Problem solving
  • Attention to detail
  • Quick decision making
  • Relationship building
  • Training and development
  • Troubleshooting
  • Systems analysis
  • User support
  • Diagnostic design
  • Proficient in [software]
  • Skilled in [hardware]
  • System testing
  • Network infrastructure administration
  • Technical support
  • Virtualization technologies

Websites

Servers

Windows Server NT4 -2022 (10+ years)

Certification

  • MCP, Present
  • CompTIA A+, Present
  • Driver's License, Present

Helpdesk Software

  • Kaysaya Autotask
  • RMM ERD
  • Ninja
  • ServiceNow
  • Track-It
  • Remedy
  • CCM.net
  • Heat

Printers

  • Canon
  • Xerox
  • HP

Phone Systems

  • Inter-Tel
  • Lucent Definity Prologic
  • Inuit

Networking

  • Server/LAN/WAN Network Infrastructure Design/Development and Administration
  • Active Directory Design/Administration and Group Policy
  • Azure\Entra Microsoft tenant and Security
  • McAfee Virus Scan Enterprise
  • Symantec Corporate Antivirus
  • Symantec Backup Exec
  • Firewall Ubiquiti

Hardware

  • Compaq
  • HP
  • Dell
  • IBM

Timeline

Systems Engineer II

SASA Consulting
03.2024 - 08.2025

TCS /CompuCom / Insight Global
08.2008 - 02.2024

Independent Desktop Support Specialist (Consulting)
05.2007 - 08.2008

Director of IT (Full Time)

Kids Headquarters Inc.
12.2005 - 05.2007

Director of IT (Full Time)

Happy Kids Inc.
09.2001 - 12.2005

Production and Operations Manager (Full Time)

Bonded Brakes Inc.
05.1997 - 02.2001

GED -

Division Ave High School

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Gilbert Yuill