Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gilbert G. Nelson Jr.

Richmond,VA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Audio/Visual Technician

Scott Brown Media Group
03.2024 - Current
  • Interfaced with customers to explain operation and instill confidence in installed systems.
  • Managed and Trained team on proper use of audio and visual equipment.
  • Set up projectors, laptops, screens, staging, cameras, control systems, sound boards, and microphones for live presentations, conferences, boardroom meetings, and celebrations.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Diagnosed and resolved problems with AV equipment and media management systems.
  • Supported live events with well-controlled lights, sound and video streaming.
  • Managed administrative logistics for events including coordination with clients, hotel and event space management and operation teams, and internal teams.

IT and AV Support

Nelson AV Works
05.2010 - Current
  • Researched and presented various AV options to presenters and site managers.
  • Set up projectors, laptops and microphones for live presentations.
  • Provided basic IT support to office users of desktops, laptops, and devices.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Programmed and operated audio-visual equipment to support seamless live events.
  • Created and implemented technical support plans for audio-visual systems.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.
  • Pulled and terminated variety of cables.
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.

Data Entry Contractor

Operation Spring Plant
01.2024 - 04.2025
  • Received and scanned documentation for a government-run program.
  • Reviewed documentation for accuracy and completeness.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.

Customer Relations Advocate

Fidelity Investments
04.2023 - 12.2023
  • Answered clients' questions about their account balances.
  • Guided clients to the appropriate online financial resources.
  • Helped clients feel more confident and make clearer financial decisions.
  • Educated clients on options to improve their financial security and achieve their financial dreams.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Responded proactively and positively to rapid change.

Shareholder Services Associate

Capital Group
10.2021 - 01.2023
  • Received inbound calls from Shareholders and Financial Advisors across the country.
  • Assisted customers manage their mutual funds and retirement accounts by completing online account transactions such as investments, redemptions, and account maintenance.
  • Educated callers on American Funds' services and broader industry policies.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Researched and resolved client inquiries promptly.
  • Processed incoming applications and requests by following laid-out guidelines.
  • Provided technical support for our online resources and provided detailed walkthrough.
  • Used Active Directory systems to navigate tech support issues for internal and external clients.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Assisted in facilitating training for incoming coworkers as a supporting associate.

Home Mortgage Pipeline Specialist Contractor

Citizens Bank
12.2020 - 10.2021
  • Supported operations and sales departments with pricing adjustments based on competitive pricing.
  • Re-locked and Extend loan applications that are still in the processing pipeline.
  • Updated Loan applications that have errors to match daily reporting.
  • Reorganized, streamlined and strengthened operations to maximize performance and profitability in highly competitive markets.
  • Worked with underwriters to fix application problems and resolve issues.

Mortgage Loan Funding and Payment Solutions Contractor

SunTrust Bank
08.2020 - 12.2020
  • Processed loan payments, payoffs, and loan modifications using MSP/Black Knight.
  • Provided customers with payment options for past-due accounts.
  • Modified customers' mortgage loans due to hardships within the company and federal guidelines.
  • Maintained a multitude of customers' mortgage profiles within several secure systems.
  • Managed and complete several different projects and tasks promptly.
  • Troubleshoot any issue the customer had with their mortgage loan.
  • Maintained extensive knowledge of local and federal rules and laws, including Fair Housing and Fair Lending Regulations.

Financial Health Banker (SAFE) II/Loan Processor

Wells Fargo
11.2016 - 01.2020
  • Presented financial products and services that were beneficial to customers' financial needs, including accounts, loans, Home Equity Lines of Credit, Mortgages, and savings planning.
  • Configured financial plans and strategies with customers to mend their financial issues and scheduled follow-ups to adjust plans as needed.
  • Assisted customers with inquiries about products and services, and troubleshooting any issues with the products and services.
  • Provided verbal and written communication to customers to build and maintain relationships and manage the Book of Business.
  • Following along with application processing from origination to closing for Personal and Mortgage loan products.
  • Review customer documentation needed for Mortgage and Personal Loan applications.
  • Maintaining a consistent pipeline of applications and updating them accordingly.

Customer Service Generalist

VA Department of Motor Vehicles
05.2011 - 11.2016
  • Processed a multitude of different DMV and State government-related transactions for customers using computers, cash drawers, credit cards, inventory, policies, procedures, and regulations.
  • Administered knowledge testing for Drivers', CDLs, Motorcycle, Hazardous Materials, Pesticides, and Auto Dealers' licenses.
  • Maintained extensive knowledge of rules, regulations, and laws created by the Virginia Legislature and DMV.

Education

Advanced High School Diploma -

Clover Hill High School
Midlothian, Virginia
06.2010

Skills

  • Proficient with multiple hardware & software systems
  • Skilled in maintenance and organization
  • Team leadership experience
  • Audio-visual training
  • Rack assembly
  • Work flow planning
  • Blueprint design and reading
  • Client relations and support
  • Software configuration
  • Low-voltage cabling
  • Work assignment delegation

Certification

Driver's License

Timeline

Lead Audio/Visual Technician

Scott Brown Media Group
03.2024 - Current

Data Entry Contractor

Operation Spring Plant
01.2024 - 04.2025

Customer Relations Advocate

Fidelity Investments
04.2023 - 12.2023

Shareholder Services Associate

Capital Group
10.2021 - 01.2023

Home Mortgage Pipeline Specialist Contractor

Citizens Bank
12.2020 - 10.2021

Mortgage Loan Funding and Payment Solutions Contractor

SunTrust Bank
08.2020 - 12.2020

Financial Health Banker (SAFE) II/Loan Processor

Wells Fargo
11.2016 - 01.2020

Customer Service Generalist

VA Department of Motor Vehicles
05.2011 - 11.2016

IT and AV Support

Nelson AV Works
05.2010 - Current

Advanced High School Diploma -

Clover Hill High School

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