Gilbert Joseph Puzon Jr
Bristow,VA
Summary
Proven Sales Consultant at Safford Brown Hyundai Manassas, adept in CRM and relationship building, significantly enhanced customer loyalty and sales outcomes. Leveraged consultative sales and strong communication skills to exceed targets, fostering a customer-centric environment.
Achieved top performance through strategic sales approaches and exceptional service, contributing to sustained revenue growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Safford Brown Hyundai Manassas
02.2014 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - Nursing
Manuel V Gallego Colleges
Philippines04.2008
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Consultative Sales
- Sales Strategies
- Cold-calling
- Prospect qualification
- Customer Service
- Sales consultation
- Customer Relations
- Sales closing
- Customer Needs Assessment
- Relationship Building
- Product and Service Sales
- Sales expertise
- Staff Training
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- Honest and Dependable
- Reliable and Responsible
- Building Customer Loyalty
Timeline
Sales Consultant
Safford Brown Hyundai Manassas
02.2014 - Current
Bachelor of Science - Nursing
Manuel V Gallego Colleges
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