Gilberto Alvarez-Barajas
Santa Maria,CA
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
9
9
years of professional experience
Work History
Route Driver
Crystal Springs
San Luis Obispo, CA
09.2017 - 08.2019
- Drove truckloads to customer sites daily and completed proper paperwork.
- Informed regular customers of new products or services and price changes.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Maintained accurate delivery records, including times, mileage, and customer signatures.
- Loaded and unloaded delivery vehicles with products to ensure accurate order fulfillment.
- Checked product quality to ensure it met customer standards.
- Resolved customers' complaints regarding products or services.
- Replenished stock levels in delivery truck between runs.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Performed minor repairs on delivery vehicle as needed.
- Loaded trucks with necessary packages prior to departure.
- Provided excellent customer service, addressing concerns and answering questions at delivery points.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Delivered goods to customers in a timely and accurate manner.
Operations Manager
All Clean Emergency Services
Santa Maria, CA
08.2013 - 03.2017
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Built strong operational teams to meet process and production demands.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Sales Associate
Takkens Shoes
Santa Maria, CA
02.2010 - 01.2013
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers and provided exceptional customer service.
- Handled returns and exchanges according to company policies.
- Conducted inventories on a regular basis to track stock levels.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Pioneer Valley High School
Santa Maria, CA08-2013
Skills
- Strong Customer Support Skills
- Effective Negotiation Strategies
- Composed Presence
- Strong Multi-Tasking Ability
- Results-Driven
- Customer Requirement Evaluation
- Strategic Relationship Management
- Client Outreach Expertise
Affiliations
- Boxing Trainer for youth
- Drawing
- Wood Building
- Travel/Camping
Languages
Spanish
Native/ Bilingual
Timeline
Route Driver
Crystal Springs
09.2017 - 08.2019
Operations Manager
All Clean Emergency Services
08.2013 - 03.2017
Sales Associate
Takkens Shoes
02.2010 - 01.2013
High School Diploma -
Pioneer Valley High School
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