Gilberto Avila
El Paso,TX
Summary
Dedicated Guest Service Specialist with a proven ability to enhance guest satisfaction through effective problem resolution and team collaboration.
Overview
1
1
year of professional experience
Work History
Guest Service Specialist
Mister Car Wash
El Paso, TX
07.2025 - Current
- Assisted guests by answering questions, giving directions, and helping them find what they needed. Always tried to make their visit easy and enjoyable.
- Handled guest complaints in a calm and respectful manner. I listened, offered solutions, and followed up to make sure they were satisfied. This helped keep strong customer relationships.
- Worked with teammates throughout my shift to keep everything running smoothly. We communicated about tasks, shared updates, and supported each other during busy times.
- Helped train new staff by showing them how to talk to guests, how to handle problems, and how to use the systems correctly. This made the team stronger, and more consistent.
- Collected guest feedback, both in person and through surveys. I shared this information with management so we could fix issues and improve the experience.
- Promoted special offers, new products, and events. This helped increase sales and got more guests interested in what we offered.
- Kept my area clean, stocked, and organized at all times. A clean space made the environment safer and more welcoming for guests.
- Worked closely with managers to suggest ideas that could make the place better. Sometimes, this included small changes, like rearranging items, or larger plans to improve service.
- Explained services and products to guests so they felt confident in their choices. I tried to make every interaction helpful and positive.
Team Member
Pieology Pizzeria
El Paso, TX
01.2025 - 04.2025
- Helped customers choose menu items by answering questions, making recommendations, and explaining ingredients. My goal was to make sure they had a meal that they would enjoy.
- I supported my coworkers during busy shifts by running food, cleaning tables, and restocking supplies. This helped keep the service fast and organized.
- Trained new employees on how the restaurant worked, including customer service, safety, and food handling. I showed them how to stay efficient and friendly under pressure.
- Handled customer complaints and questions in a calm and respectful manner. I worked to solve the problem quickly, so the customer left satisfied.
- Used proper food handling practices to reduce waste and keep the kitchen clean. I followed rules for portion sizes, temperature control, and storage.
- Communicated clearly with servers, cooks, and hosts to ensure orders were delivered correctly and on time. This helped prevent mistakes and delays.
- I watched the food quality and presentation before delivering it to guests. I made sure the plates were prepared correctly and matched the restaurant standards.
- Operated the cash register to take payments, give change, and handle receipts. I stayed accurate and polite, even during rush periods.
Education
High School Diploma -
Bel Air High School
El Paso, TX06-2025
Skills
- Customer service
- Team collaboration
- Problem resolution
- Guest satisfaction
- Staff training
- Feedback analysis
- Communication skills
- Sales promotion
- Flexible schedule
Timeline
Guest Service Specialist
Mister Car Wash
07.2025 - Current
Team Member
Pieology Pizzeria
01.2025 - 04.2025
High School Diploma -
Bel Air High School