Gilberto Bejarano
Avondale,AZ
Summary
Personable business professional bringing successful 8-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Claims Business Process Analyst Senior
Optum
Phoenix, AZ
10.2022 - Current
- Created data models to support decision-making processes.
- Actively participated in continuous improvement initiatives, fostering a culture of innovation and growth within the organization.
- Assessed business processes and identified ways to boost improvement.
- Identified patterns and trends in large data sets and provided actionable insights.
- Presented findings from process analyses to senior management, securing buy-in for recommended improvements and facilitating implementation efforts.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Team Manager
State 48
Phoenix, AZ
08.2023 - Current
- Enhanced team performance by implementing strategic coaching techniques and fostering a supportive environment.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Streamlined administrative tasks for efficient team management, improving overall organization.
- Organized successful fundraising events to support team operations and raise awareness within the community.
- Encouraged open communication between players and coaching staff, fostering a culture of accountability and continuous learning.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Monitored budget and expenditures, keeping facility within budget.
- Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
- Managed budgets responsibly, ensuring optimal allocation of resources for team success.
Claims Representative
Optum
Phoenix, AZ
01.2019 - 10.2022
- Checked documentation for accuracy and validity on updated systems.
- Developed and implemented strategies to improve claim processes.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
Clinical Administrative Coordinator
United HealthCare
Phoenix, AZ
04.2016 - 01.2019
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
- Contributed to a positive work environment by fostering collaboration among team members and maintaining open lines of communication.
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Kept high average of performance evaluations.
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Built strong relationships with patients and families for optimized care satisfaction.
Warehouse Manager
El Jalisciense
Phoenix, AZ
03.2013 - 04.2016
- Responsible for the processes and systems of organizing and managing order productivity
- Overseeing the maintenance of warehouse and labor-management systems as well as being involved in operating automated storage and retrieval systems
- Supervise out of state shipments
- Handle incoming phone calls and outgoing with customers
- Fulfillment of customer orders
- Assisting with the shipping and receiving process
- Closing procedures and maintenance of warehouse.
Sales Associate/ Delivery Driver
La Mexicana
Phoenix, AZ
09.2012 - 03.2013
- Responsible for ensuring high levels of customer satisfaction through excellent sales services
- Assess customer's needs and aid information on product features
- Delivering merchandise in timely manner
- Ensuring merchandise is consistently stocked
- Performing sales and providing customer service
- Promoting services and merchandise
- Maintaining inventory.
Maintenance Worker
Darcie's Casa Bonitas
Phoenix, AZ
08.2011 - 09.2012
- Responsible for scheduling, coordinating, directing, and performing routine and comprehensive custodial maintenance of assigned facilities
- Provide cleaning services to houses, schools, and other business buildings
- Cleans and disinfects restrooms.
Education
Associate of Arts - Accounting And Business Management
Glendale Community College
Glendale, AZ 08.2010 - 11.2013
High School Diploma -
Washington High School
Phoenix, AZ 08.2005 - 05.2010
Skills
Problem-Solving
undefinedReferences
- Amy Finin, UHC Manager, (602) 434-9721
- Saud Zazueta, UHC Supervisor, (602) 770-1318
Timeline
Team Manager
State 48
08.2023 - Current
Claims Business Process Analyst Senior
Optum
10.2022 - Current
Claims Representative
Optum
01.2019 - 10.2022
Clinical Administrative Coordinator
United HealthCare
04.2016 - 01.2019
Warehouse Manager
El Jalisciense
03.2013 - 04.2016
Sales Associate/ Delivery Driver
La Mexicana
09.2012 - 03.2013
Maintenance Worker
Darcie's Casa Bonitas
08.2011 - 09.2012
Associate of Arts - Accounting And Business Management
Glendale Community College
08.2010 - 11.2013
High School Diploma -
Washington High School
08.2005 - 05.2010
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