GILBERTO DE LA CRUZ
MORENO VALLEY,CA
Summary
Dedicated and results-driven retail sales professional with over 5 years of experience in delivering exceptional customer service and achieving sales targets. Proven track record of building relationships with customers to drive sales and ensure customer satisfaction. Skilled in product knowledge, merchandising, and POS operations, with a strong ability to work effectively in fast-paced environments. Known for effective communication and teamwork abilities, contributing to a positive and dynamic retail environment.
Overview
8
8
years of professional experience
Work History
Emergency Roadside Assistant
AAA Auto Club Group - CA
06.2023 - 02.2024
- Provided emergency roadside assistance services to stranded motorists, including jump-starting batteries, changing tires, and delivering fuel
- Assessed customer needs quickly and efficiently to determine best course of action for providing emergency roadside assistance services
- Ensured that company policies on safety procedures were followed in all activities associated with emergency roadside assistance services
- Completed accurate paperwork documenting details of service provided including customer contact information, type of service performed, and payment method used
- Managed a high volume of emergency calls with professionalism and empathy.
TEAM LEADER
Subaru - San Bernardino
08.2022 - 06.2023
- Performed oil changes, tire rotations, and other basic maintenance services on a variety of vehicles in a timely manner
- Successfully completed oil changes on numerous vehicles in accordance with manufacturer's specifications
- Ensured that the lube bay area was clean and organized at all times
- Inspected vehicle fluids including coolant, brake fluid, power steering fluid, for proper levels and condition
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths.
SENIOR TECH
Valvoline - San Bernardino
02.2019 - 10.2020
- Performed oil changes, tire rotations, and other basic maintenance services on a variety of vehicles in a timely manner
- Maintained a clean and organized work station, ensuring all tools and equipment were in good working order
- Ensured that the lube bay area was clean and organized at all times
- Inspected vehicle fluids including coolant, brake fluid, power steering fluid, for proper levels and condition
- Managed inventory control by ordering parts when needed and maintaining stock levels
- Recorded parts used, labor times, and other information in work orders
- Communicated effectively with customers regarding their vehicle needs and recommended necessary repairs or services
- Educated customers on features, advantages, and benefits of various products or services offered
- Built relationships with customers through excellent interpersonal communication skills.
INVENTORY SPECIALIST
Best Buy - Riverside
10.2018 - 06.2019
- Determined inventory quantity needs, ordering more materials based on minimum or maximum levels
- Arranged stock and materials for easy access by inventorying by size, weight and shape
- Removed damaged or outdated inventory items from store shelves
- Organized and maintained inventory records, ensuring accuracy of data entry and stock levels
- Verified merchandise received against receiving documents, noting and reporting discrepancies and obvious damages
- Utilized warehouse management software to manage products in multiple locations
- Utilized handheld scanner to identify items needed on sales floor and retrieve merchandise from inventory bins
- Managed daily operations of receiving, stocking, shipping and distribution processes
- Collaborated with other departments to coordinate replenishment needs.
SALES ASSOCIATE
The Home Depot - MORENO VALLEY
03.2016 - 07.2018
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement.
Education
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Moreno Valley High School
Moreno Valley, CASkills
- Upselling and Cross-Selling
- Computer and POS Skills
- Time Management
- Attention to Detail
- Problem-Solving
- Teamwork
- Communication Skills
- Sales Techniques
- Customer Service
Timeline
Emergency Roadside Assistant
AAA Auto Club Group - CA
06.2023 - 02.2024
TEAM LEADER
Subaru - San Bernardino
08.2022 - 06.2023
SENIOR TECH
Valvoline - San Bernardino
02.2019 - 10.2020
INVENTORY SPECIALIST
Best Buy - Riverside
10.2018 - 06.2019
SALES ASSOCIATE
The Home Depot - MORENO VALLEY
03.2016 - 07.2018
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Moreno Valley High School
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