Gilberto Fernandez
Orlando,FL
Summary
Dynamic IT Support Specialist with extensive experience at Cable & Wireless Communications Limited, excelling in network configuration and remote support. Proven expertise in deploying monitoring solutions and managing ticket support systems. Adept at problem-solving and adapting quickly to new technologies, ensuring optimal network performance and user satisfaction.
Professional network specialist prepared for this role. Experienced in managing, configuring, and troubleshooting network systems. Strong focus on team collaboration and achieving results, adapting flexibly to changing needs.
Overview
25
25
years of professional experience
Work History
Help Desk Support Technician
Swissport
02.2024 - 08.2024
IT Support Specialist
Menzies Avation MCO
03.2021 - 08.2022
Network Administrator Remoto
Cable & Wireless Communications Limited
05.2017 - 12.2019
- Remote support
- Ticket management
- Software installation
Network Surveillance Engineer
Cable and Wireless Communication Limited.
02.2015 - 05.2016
Security and Monitiring Unit. Data Network
University of Los Andes (RedUlA)
12.2011 - 12.2014
Computer Lab Manager
Polytechnic University of Institute Santiago Marino
08.2006 - 12.2010
Development of an Automated Inventory Information
INCE
11.2003 - 06.2005
- Creating Databases in Access
- Visual Basic programming and creating spreadsheets in Excel.
- Proven ability to learn quickly and adapt to new situations.
Technical Support in Computer
CONSULTAR Q C.A
09.2001 - 09.2002
Internship in Computer Service Technician
University of the Andes. ULA
06.1999 - 12.1999
- Enhanced computer performance by diagnosing and resolving hardware and software issues.
- Managed inventory of computer parts and accessories, maintaining optimal stock levels for quick repairs or replacements as needed.
Education
Systems Engineer -
Polytechnic University Santiago Mariño
Merida, Venezuela09-2014
Computer Degree -
University Institute of The Frontera
Merida, Venezuela12-1999
Skills
- Cisco network support
- Network monitoring tool installation
- Expertise in deploying monitoring solutions
- Installation of Nagios, Cacti, and SolarWinds
- Network data evaluation
- Windows Server and Linux administration Linux (Ubuntu/Debian),
- Virtualization expertise using Xen, Oracle VirtualBox,VMware Workstation
- Network configuration
- Ticket support system management
- Remote support
- Wireless communication technologies
Languages
English
Professional Working
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Help Desk Support Technician
Swissport
02.2024 - 08.2024
IT Support Specialist
Menzies Avation MCO
03.2021 - 08.2022
Network Administrator Remoto
Cable & Wireless Communications Limited
05.2017 - 12.2019
Network Surveillance Engineer
Cable and Wireless Communication Limited.
02.2015 - 05.2016
Security and Monitiring Unit. Data Network
University of Los Andes (RedUlA)
12.2011 - 12.2014
Computer Lab Manager
Polytechnic University of Institute Santiago Marino
08.2006 - 12.2010
Development of an Automated Inventory Information
INCE
11.2003 - 06.2005
Technical Support in Computer
CONSULTAR Q C.A
09.2001 - 09.2002
Internship in Computer Service Technician
University of the Andes. ULA
06.1999 - 12.1999
Systems Engineer -
Polytechnic University Santiago Mariño
Computer Degree -
University Institute of The Frontera
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