Gilberto García Bañuelos
Customer Care Representative & Personal Trainer
Cerrada De Tormes Calle Aravalle 4406 Fraccionamiento Molino De Agua ,CHIHUAHUA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Representative
Parts Authority/Order Desk
Chihuahua
07.2021 - Current
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased customer satisfaction by providing accurate and timely information on auto parts compatibility and specifications.
- Proactively addressed potential inventory issues by closely monitoring supply levels and adjusting orders as needed, preventing stockouts and backorders.
Customer Service Representative
DataZone
Chihuahua
08.2016 - 11.2020
- Answered constant flow of customer calls with minimal wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Negotiated prices, terms of sales and service agreements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Provided technical expertise to customers seeking customized solutions for their vehicles, resulting in increased customer satisfaction ratings.
- Assisted customers with troubleshooting issues, offering expert guidance on proper installation techniques for various auto parts.
- Served customers in-store and by telephone to answer questions and place orders.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Tracked parts use and charged items to customer accounts for billing.
- Ordered parts from various distributors to fulfill demands.
Service Center Support Associate
Teleperformance/ FEDEX
Chihuahua
04.2014 - 02.2015
- Utilized store software systems to accurately track and manage merchandise pickup orders.
- Answered constant flow of customer calls with minimal wait times.
- Supported overall store operations through cross-functional collaboration with various departments.
- Communicate with shipping carriers and customers regarding shipping schedules, tracking information, and delivery updates.
- Maintained open communication with customers, providing updates on order status when necessary.
- Enhanced customer satisfaction by efficiently processing merchandise pickup orders.
- Answered questions about store policies and addressed customer concerns.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Billing Specialist /Customer Service Representative
Teleperformance DIRECTV
Chihuahua
09.2011 - 04.2014
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Implemented dispute resolution protocols that resulted in faster resolution times while preserving positive business relationships with clients.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Collaborated with customers to resolve disputes.
- Handled account payments and provided information regarding outstanding balances.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Bachelor of Science - Sports Science & Physical Education
Facultad De Educacion Fisica
Chihuahua 05.2001 -
Skills
Call Management
Product Knowledge
Data Collection
Credit Adjustments
Active Listening
Call Center Experience
Product Sales
Billing statement review
Certification
CPT - Certified Personal Trainer
contact References
- Abril García, Fisioterapeuta, 6142556202, abrilgane@gmail.com
- Alan Rodriguez 6141756115 alanabigaelrodriguez@gmail.com
Timeline
Sales Representative
Parts Authority/Order Desk
07.2021 - Current
Customer Service Representative
DataZone
08.2016 - 11.2020
Service Center Support Associate
Teleperformance/ FEDEX
04.2014 - 02.2015
Billing Specialist /Customer Service Representative
Teleperformance DIRECTV
09.2011 - 04.2014
Bachelor of Science - Sports Science & Physical Education
Facultad De Educacion Fisica
05.2001 -