Gilberto Gil

· Perform routine maintenance on industrial machinery and equipment.

· Identify and fix mechanical issues promptly to prevent production delays.

· Troubleshoot and repair mechanical, hydraulic, and pneumatic systems.

· Read and interpret equipment manuals, blueprints, and schematics.

· Use precision measuring instruments to ensure accurate repairs.

· Conduct high voltage testing and repairs

· Complete required paperwork and documentation.

· Analyze the product of the run on the production lines. Analyze and help determine the root cause of quality problems in the production line.

• Met daily production quotas by working effectively within a fast-paced assembly line environment.
• Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.

• Service, troubleshoot, and repair IGT electronic gaming machines and related equipment. Assist technical teams with field installations, removals, conversions, maintenance, and game preparations. Resolve technical issues, perform program upgrades, and conduct setup downloads.

• Helped customers navigate store, complete sales, and process returns.

• Shadowed experienced technicians to learn advanced skills and techniques.

• Operating Order picker forklifts
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.

• Answered customer questions about policies and procedures with friendly and
• Enhanced customer satisfaction with timely resolution of complex technical problems.
• Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.