Gilberto Gil
Chicago,IL
Summary
- 5+ years of effective customer service skills, as a busser, waiter, and a cashier.
- Trained new staff, ensured cleanliness, effectively served 100+ customers per shift.
- 3+ year of experience using Microsoft Office
- Lead 8+ business students for the Future Business Leaders of America
- Hubspot content marketing certification
Overview
5
5
years of professional experience
Work History
Student Assistant
Western Illinois University
Macomb, IL
08.2021 - 05.2025
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Facilitated communication between faculty members and students through email correspondence or telephone calls.
- Assisted administrative personnel and professors in providing photocopies and filings.
Head Busser
Giordano's Pizza
Chicago, IL
06.2021 - 01.2024
- Coordinated bussing activities with other staff members to maximize efficiency.
- Maintained and tracked company inventory items to prevent discrepancies and material losses.
- Ensured restaurant cleanliness by clearing and resetting tables quickly and efficiently.
- Provided assistance to guests as needed throughout their dining experience.
Cashier Team Lead
Taco Bell
Chicago, IL
03.2020 - 04.2021
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
Education
BBA - Marketing
Western Illinois University
Macomb, IL05-2025
Skills
- Project management
- Leadership skills
- Successful teamwork skills
- Market Research Skills
- Constructive communication skills
- 3 Microsoft Office skills (Excel, Word, PowerPoint)
- Effective customer service
- Market research
- Graphic Design( Canva, Adobe)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
REFERENCES
Wanmo Koo | Associate Professor
School of Management and Marketing
Western Illinois University
418N Stipes | 1 University Circle, Macomb, IL 61455
309-298-1535 (office)
Diane Hammond | Office Manager
The School of Accounting, Finance, Economics & Decision Sciences
Western Illinois University
1 University Circle, Macomb, IL 61455
309-298-1152 (office)
Timeline
Student Assistant
Western Illinois University
08.2021 - 05.2025
Head Busser
Giordano's Pizza
06.2021 - 01.2024
Cashier Team Lead
Taco Bell
03.2020 - 04.2021
BBA - Marketing
Western Illinois University
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